CX Expert talks

CX Expert talks on AI and automation that guide you to reimagine customer services operations and scale with confidence.

CX & AI

AI Readiness: Navigating the Shift from Knowledge to Action in CX

Chris Tomkins, Office of the CTO at Zendesk

CRM & AI

Rethinking the game: Fan Experience in the age of AI

Annabel Moody, Senior Account Executive at Zendesk

CX & AI

The Cotswold Company: Building Trust and Driving Growth Through Customer Experience Excellence

Christian Trotter, Head of Customer Service - The Cotswold Company

Employee Experience

Transforming EX with AI for superior Customer Service

Orna Morris & Hideki Hashimura

LEARN WITH REDK

3-Part Zendesk AI OnDemand Series

A structured learning journey to master Zendesk AI from foundation to future-proofing.

Getting Started with Zendesk AI: Quick Wins for Smarter Support

Low-effort AI, real results: start transforming support without complex projects.

Watch On Demand

Autonomous Service: The Next Generation of AI capabilities in Zendesk

From assistance to action: how autonomous AI is reshaping customer service.

Watch On Demand

AI Agents – Zendesk intelligent assistants in action

A step-by-step guide to implementing AI and AI Agents in Zendesk

Watch On Demand