AI Agents – Zendesk intelligent assistants in action

Product:
Zendesk
Category:
CX & AI
Date:
April 1, 2026
1:00 PM
A step-by-step guide to implementing AI and AI Agents in Zendesk
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This webinar is a practical guide to implementing Zendesk AI and AI Agents, designed for teams looking to move from understanding AI to applying it effectively in their day-to-day support operations.

We’ll take a closer look at how Zendesk AI is evolving, what’s changing across automation and AI-driven experiences, and where to start when onboarding these capabilities. Through real use cases and a live demo, you’ll see how AI can support customer service teams by automating common requests, assisting agents, and laying the foundations for more advanced AI-driven workflows.

The session will help you confidently prepare for what’s next, ensuring your automation strategy evolves smoothly while unlocking the full value of the latest AI innovations.

Agenda

  • The evolution of Zendesk AI: what’s changing and why it matters
  • Practical use cases to implement  
  • Live Demo: How to implement the fundamentals of Zendesk AI
  • Key considerations to ensure a smooth transition and long-term scalability

Speakers
Hideki Hashimura
Digital Strategy Officer
redk
George Cox
CX Consultant
redk

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