As a Zendesk Premier Partner, we deliver AI-powered customer service transformations with deep technical expertise and strategic vision.
Implementing AI in customer service isn't just about adopting new technology; it's a strategic transformation that revolutionises customer engagement and elevates the employee experience. Our dedicated AI experts go beyond off-the-shelf solutions, customising Zendesk AI to your unique needs.
We meticulously identify your specific pain points, craft a clear roadmap for seamless integration, and ensure AI drives tangible improvements across your CX operations.
Unlock immediate value from Zendesk with redk's agile method designed for rapid deployment, we help you deliver exceptional customer and employee experiences with speed and precision.
You've invested in Zendesk. Now, let redk ensure you're getting the most out of it. Our Zendesk Health Check helps you pinpoint inefficiencies and discover hidden opportunities for growth.
We provide dedicated Product Technical Support Services, designed to empower your team and maximise your investment in Zendesk.
The most powerful customer service technology (Zendesk AI) combined with your industry expertise and redk’s 20 years of experience creates an unstoppable, winning team!
Our methodology aligns your strategic vision with cutting-edge AI technology to produce a robust customer service framework that drives profound organisational change and elevates your customer experience.
We dive headfirst into your business. We collaborate closely with your executive team to gain a deep understanding of how AI-powered technology should align with your business vision and deliver its intended value, ensuring a measurable ROI.
At redk, we are masters of operational design. We leverage AI to streamline processes, boost productivity, and drive peak performance across your service operations. With cutting-edge technology and agile practices, we take a dynamic approach that drives efficiency and accelerates your AI transformation journey.
Technology alone is not enough to drive transformation; it’s the people who drive change. We guide you through managing organisational and operational change, ensuring your teams are ready to embrace new AI solutions and drive adoption for maximum impact.
We don’t just implement and leave you hanging. With redk, you have a dedicated partner providing comprehensive technical support and ongoing optimisation for your AI solutions. We’re here to ensure that your technology continues to run smoothly, keeping your business on track and empowering you for ongoing success.
Book a 30-minute consultation call with a Zendesk expert. We will review your current situation, identify bottlenecks, and provide actionable advice to optimise your CX strategy.
From the very beginning, redk helped us define use cases, functional models, and the best way to implement processes. Their knowledge of Zendesk was unparalleled, and I cannot imagine the integration without their guidance.
Inma Costa
Executive at Consum