Zendesk for Manufacturing & Distribution

Discover how Zendesk transforms manufacturing & distribution through intelligent CX solutions. Streamline supply chain coordination, dealer support, and B2B customer service with intelligent CRM solutions built for manufacturing operations.

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Trusted by leading brands
MANUFACTURING & DISTRIBUTION Challenges

We Understand Your Challenges

Supply Chain Visibility
Real-time tracking of orders, shipments, and inventory across the distribution network.
Dealer & Partner Support
Efficient case management and knowledge sharing for distributors and channel partners.
Warranty & Returns
Automated RMA processes and warranty claim tracking to reduce handling time.
B2B Self-Service
Portal access for dealers to track orders, access documentation, and manage accounts.

Our solutions for Manufacturing & Distribution

Successfully leveraging Zendesk AI goes beyond activating features. We partner with you to ensure every aspect of your business is prepared for the transformation, maximising benefits from AI-powered agents, copilots, and intelligent workflow automation.

Hear From —
Businesses That Trusted redk

How Niftylift turned Disconnected Data into unified Customer Insights

Niftylift partnered with redk to modernise and optimise their CRM system. By centralising data, automating sales processes, and improving user adoption, Niftylift now operates with a digital-first customer management framework that strengthens sales performance and customer support worldwide.

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LEARN WITH REDK

3-Part Zendesk AI OnDemand Series

A structured learning journey to master Zendesk AI from foundation to future-proofing.

Getting Started with Zendesk AI: Quick Wins for Smarter Support
Low-effort AI, real results: start transforming support without complex projects.
Watch On Demand
Autonomous Service: The Next Generation of AI capabilities in Zendesk
From assistance to action: how autonomous AI is reshaping customer service.
Watch On Demand
AI Agents – Zendesk intelligent assistants in action
A step-by-step guide to implementing AI and AI Agents in Zendesk
Watch On Demand
Tangible Results:
400+ Success Stories

The redk Advantage:
Your Success Factor in AI Transformation

As a specialised consultancy exclusively in CRM and Customer Experience, our team delivers senior-level expertise with a focused, agile approach, ensuring your AI strategy is not just implemented, but thrives.

Senior & Experienced Team
Dedicated Engineering Capabilities
Deep Business Knowledge
Long-Lasting Relationships

Why redk?

  • Award Winning Premier Partner
  • 400+ Zendesk projects delivered
  • 20+ years of CRM & CX expertise
From the very beginning, redk helped us define use cases, functional models, and the best way to implement processes. Their knowledge of Zendesk was unparalleled, and I cannot imagine the integration without their guidance.

Inma Costa
Executive at Consum