The next evolution of AI in customer service is already here.
In this session, we’ll explore how AI in Zendesk is moving beyond simple responses to supporting decision-making, taking action, and working alongside human teams within real business processes – what the industry increasingly refers to as agentic AI.
You’ll see how more autonomous AI can help organisations scale operations, improve consistency, and free up human agents to focus on high-value, complex interactions, all while maintaining governance and control.
