What you’ll learn
Watch this 3‑part OnDemand series to see how retailers use Zendesk AI to handle high‑volume customer queries, improve response times and create more personalised experiences across channels.
- How to start with the 80/20 model: automate repetitive questions first.
- How to reduce operational overhead by consolidating fragmented tools and data.
- How to design procedures/actions for end-to-end resolutions (not just instructions).
- How retail teams can approach new challenges like fraud workflows and AI in telephony.
Episode breakdown
- Quick wins + high-volume retail requests
- AI agents + copilot for faster human-assisted resolutions
- Telephony/voice AI as part of the resolution platform
Who is this for?
This OnDemand series is for retail teams looking to modernise customer service with Zendesk AI: E-commerce CX leaders, contact center leaders, service ops, IT/digital and integrations.
Why redk & Zendesk
redk is a CX and CRM consulting specialist with deep Zendesk expertise. We help retailers design, implement and optimise Zendesk AI so it supports your brand promise, store operations and ecommerce strategy.
- 20+ years delivering CRM and CX projects for retail and consumer brands
- Proven Zendesk implementations across ecommerce, contact centres and stores
End‑to‑end support: strategy, design, integrations, training and optimisation
Watch the full series now, then book a short session with our consultants to see how Zendesk AI could support your own customer journeys, channels and operations.
