20+ Years of CRM & CX Excellence

Guiding your CRM & CX Transformation with AI-Powered Solutions

Award-winning consultancy specialising in CRM & CX transformation. We've delivered more than 400 successful projects by combining strategy, technology, and tactical execution — so your teams can grow faster, deliver better customer experiences, and scale with confidence. 


Salesforce Consulting Partner

Awarded Top Project in Iberia recognising with in-house 70+ Certified Salesforce Experts covering Marketing, Sales, Service and AI.

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Premier Zendesk Partner

‍Awarded Implementation Partner of the Year delivering over 400 Zendesk solutions across all Zendesk Products.

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Advanced SugarCRM Partner

Awarde Customer Breakthrough Award. Most capable partner globally since 2008 with over 300 CRM projects across Europe.

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monday.com

Our experts guide you through every step, from initial discovery and customisation to seamless deployment and comprehensive training.

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Trusted by leading brands

Our Services

Crm Transformation

Building a CRM Digital Framework

We believe that effective CRM is not just about software; it's about transforming your business to achieve unparalleled growth and customer loyalty.

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Sales Enablement

Empower with data-driven insights

Empower sales teams with data-driven insights, automation, and intelligent workflows — designed to increase velocity, improve win rates, and scale performance.

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AI-Driven Customer service

Deliver Seamless Experience

We enable omnichannel communication and self-service capabilities to enhance customer satisfaction.

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AI-powered Marketing

Drive Growth & Enable Personalisation

Explore our strategies for sales funnel optimisation and digital marketing automation, enabling you to identify opportunities, streamline processes, and drive revenue growth.

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ai & automation

Streamline Operations & Security

Learn how we standardise and automate processes, centralise data, and implement intelligent automation to boost efficiency, improve data quality, and provide a 360º view of your business.

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Client Success Stories —
Growing Together

How Trodo transformed customer service through AI-driven automation

Trodo successfully scaled its global customer service by partnering with redk to implement AI-driven automation. By automating repetitive enquiries and focusing human expertise on complex automotive queries, Trodo improved service speed and efficiency while building an AI-ready operating model that supports consistent quality across multiple markets and languages.

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How Norauto unified customer experience operations with redk and Zendesk

Norauto partnered with redk and Zendesk to transform customer service into a connected, insight-led operation spanning headquarters and auto centres across Europe.

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Tailored CRM Solution for Rotowash

Rotowash, a global leader in floor cleaning machines, partnered with redk to replace outdated manual systems with a fully integrated CRM. The result: a dramatic increase in operational efficiency, customer service, and financial performance –including a 700% boost in cash flow and a 500% rise in EBITDA.

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TIME Investments: From Manual Processes to Unified Salesforce CRM

TIME Investments partnered with redk to modernise their CRM infrastructure, centralise data, automate processes, and improve collaboration across sales, marketing, and customer service, enabling predictable returns and stronger client relationships.

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activpayroll: Transforming CX in Global Payroll Operations

activpayroll partnered with redk to enhance their global customer query management, achieving greater visibility, consistency, and operational efficiency across more than 150 countries while maintaining the highest standards of data accuracy and customer service.

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Discover how we can help

Partner with redk and leverage our deep expertise, proven methodologies, and cutting-edge solutions to drive your digital transformation journey.

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