Ada - redk

Achieve business growth

Conquer customer service inquiries with the force of generative AI. This groundbreaking technology automatically tackles the majority of inquiries across various channels and languages, requiring minimal effort.

With our Ada implementation services, your customer service transformation becomes a swift reality. Forget outdated practices, and welcome a new website that attracts more leads while inspiring people to invest in your products and services.

The customer service landscape is changing. It’s time to embrace a future where AI takes the lead.

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Delivering digital success

Did you know that 63% of customers abandon a company after just one poor experience? Even worse, two-thirds of them won’t stick around if they have to wait for assistance for just two minutes.

At redk, we understand the importance of delivering exceptional customer experiences. With our extensive expertise in the CX space and collaborative approach to projects, we take a deep dive into your unique business challenges so we can provide useful, tailored solutions.

From web design to customer service automation, we have the knowledge and technology know-how to help businesses realise their potential online.

But our commitment doesn’t end there. We’re in it for the long haul, working side by side with you until we achieve maximum automation of customer interactions and the lowest total cost of ownership. Your digital success is our priority, and we’re here to make it happen.

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Trusted by leading brands across the UK and Europe

Guiding you through Ada

Our Ada digital marketing consultancy team is here to guide you through every step of the digital transformation process and offer expert advice when you encounter online challenges.

An ROI-centric approach to chatbots and automation will reduce costs, provide higher-quality service, and improve your agents’ productivity and user experience.

When redk and Ada come together, we offer a scalable digital transformation that will grow with you for years to come.

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METHODOLOGY

The most powerful CRM technology combined with
your industry expertise and redk’s
15 years of experience = a winning team!

Our methodology aligns strategy with technology to produce a robust CRM framework that drives organisational change in your company.

We dive headfirst into your business. We collaborate with your executive team to gain a deep understanding of how technology should align with the business vision and deliver its intended value.

At redk, we are masters of operational design. We streamline processes, boost productivity, and drive peak performance. With cutting-edge technology and agile practices, we take a dynamic approach that drives efficiency and accelerates your transformation journey.

Technology alone is not enough to drive transformation. It’s the people who drive change. We guide you through managing organisational and operational change, ensuring your teams are ready to embrace the new solutions and drive adoption for maximum impact.

We don’t just implement and leave you hanging. With redk, you have a dedicated partner providing comprehensive technical support. We’re here to ensure that your technology solutions continue to run smoothly, keeping your business on track and empowering you for ongoing success.