CRM for travel and hospitality

Manage all your operations with one system that can take you to the top of the travel business.

The redk difference

We’re experts in the hospitality industry, and we understand the challenges you’re up against. Our mission is to enhance customer loyalty by delivering personalised experiences and proactive support that make customers feel valued throughout their entire journey.

We’ll implement top-notch hotel CRM software, leveraging detailed analytics to give you valuable insights into your customer base, spot emerging trends, and optimise your sales performance.

We’ll also ensure your teams work seamlessly together, collaborating effortlessly and managing leads more efficiently in the hotel business. Partner with redk, and together we’ll transform your hospitality operations using the best hospitality CRM software tailored to your needs.

Software Solutions for Retail Businesses

IMPROVE CUSTOMER LOYALTY

Get to know your guests inside out with the best travel CRM software. Create personalised guest experiences, anticipate their needs, and foster long-lasting relationships that keep them coming back.

HELP YOUR TEAM SUCCEED

With centralised customer data, your teams effortlessly manage relationships, respond to social posts and reviews, and send personalised communications to drive visits. A hotel CRM system that connects to all software enables efficient data utilisation, optimising sales management and increasing revenue. Empower your sales teams with an integrated CRM solution that takes hotel businesses to a new level.

BECOME A COMPETITOR

Stay ahead in the hospitality industry by leveraging CRM to analyse market trends, optimise pricing strategies, and implement targeted marketing campaigns that attract and convert more guests.

INTEGRATE ALL OPERATIONS

CRM acts as a centralised hub, seamlessly connecting all departments, from reservations to housekeeping, enabling smooth coordination, efficient communication, and enhanced guest satisfaction. It streamlines lead management, provides real-time information, and incorporates tools, like property management systems, to make tasks effortless for your team.

Trusted by leading brands across the UK and Europe

METHODOLOGY

The most powerful CRM technology combined with
your industry expertise and redk’s
15 years of experience = a winning team!

Our methodology aligns strategy with technology to produce a robust CRM framework that drives organisational change in your company.

We dive headfirst into your business. We collaborate with your executive team to gain a deep understanding of how technology should align with the business vision and deliver its intended value.

At redk, we are masters of operational design. We streamline processes, boost productivity, and drive peak performance. With cutting-edge technology and agile practices, we take a dynamic approach that drives efficiency and accelerates your transformation journey.

Technology alone is not enough to drive transformation. It’s the people who drive change. We guide you through managing organisational and operational change, ensuring your teams are ready to embrace the new solutions and drive adoption for maximum impact.

We don’t just implement and leave you hanging. With redk, you have a dedicated partner providing comprehensive technical support. We’re here to ensure that your technology solutions continue to run smoothly, keeping your business on track and empowering you for ongoing success.

WHAT OUR CLIENTS SAY

‘At PromoFarma we aim to turn the entire company into a health platform that helps people manage their own health in a simple and optimised way, using digital products and solutions.’

Beatriz López

Operations Manager at PromoFarma

‘redk was by our side throughout the entire process and beyond, helping us to adapt, meeting our needs, and resolving doubts and problems.’

Sandra Brion Abuin

Business Development Manager, Marine Instruments

‘redk helped us design and define the customer lifecycle by implementing a CRM-based solution that covered the defined processes and structured all the data around these processes.’

Andrés Rodríguez Morado

Marketing Manager, Marine Instruments

‘redk has true professionals who have accompanied and guided us at all times.’

Inma Costa

Customer Service and Marketing Department - Consum

’The expertise of redk as a business has helped them to get the best out of us and to drive a successful project and transformation’

Faye Williams

Internal Sales Director

‘The team at redk reminded us that CRM isn’t just about being more efficient. It’s about serving our customers better'

Russell Stables

Company Director, 2buy2

“redk truly helps us overcome all the hurdles of such a complex project, their value was shown through best practices recommendations and quality technical work”

Thomas Hadden

Technical Sales Manager, Niftylift

“redk was able to understand the business constraints and the technical challenges. They worked closely with our team to put together a solid roadmap to deliver short term, which has added up to a robust CRM solution overtime.”

Marc Talbot

Head of Relationship Management

“Rapid business growth and dynamic competitive environments require innovative and versatile solutions in order to stay competitive and relevant. At redk, we use our proven methodologies to deliver complex digital projects, with speed and quality, to match the speed of your business.”

“Working with redk was a team experience. Their support along the project was key and it never felt like working with an external contractor. In fact, we would always use “we” in all our conversations, considering them as part of our team.”

Maribel Linares

Partnership, Loyalty & CX at Baleària

“The truth is we have a ‘before’ and ‘after’ in Customer Services. Day to day, service agents know much better what they have to do. They have much better visibility of all client-related information in order to do their work better. So they’re happier.”

Anna Witteveen

Head of Product, i-surance

“Introducing an end-to-end automated process has given us the opportunity to interact with our customers when it matters most. Thanks to redk, we were able to update our CRM solution and succeed in our mission to put our customers first.”

Jason Blundell

Cortech Developments

“We chose redk because it understood what we do; and we chose their recommended CRM because it is versatile and flexible enough to adapt to the unique nature of our business.”

Eugenio Gómez Acebo

SVP Global New Business

“We firmly believe that digital transformation is not an option, but a necessity for the survival of all companies – perhaps even more so in the insurance sector. Insurance companies have traditionally been more conservative in this regard, but are showing good signs of progress“.

Cristina García

CEO of Grupo PSN

"redk clearly understood our complex operational model and was able to build the business processes and automation necessary to be efficient.”

Mercedes Sanson

Supply and Project Management Director

“The digital transformation is a change for the sales team, who are used to using other processes. This requires continuous monitoring to prevent teams from being disconnected and to ensure that the transition to the digital solution provides the desired result.”

Fernando Girón

Marketing Director at Arconvert

CLIENT STORIES

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Transforming CX in a highly complex business. Baleària emerges as leader in transportation thanks to omnichannel CX strategy.

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EXPERTISE

We create value by creating competitive advantage and partnering with our customer's leaders to define and answer their most strategic business challenges, including digital-driven transformation, customer experience and operational models to drive growth and profitability.