OUR INSIGHTS

Transformative thinking, provocative insights and competitive relevance.

Blog

George Cox | March 4, 2025

Consumer Confidence in AI Agents Hinges on Human-Like Traits

AI customer service

Type of content

Ebook

Hideki E. Hashimura | November 17, 2023

How to maximise your Sales Cloud potential to impact your sales performance

Group 22
  • Salesforce
  • Sales Cloud
  • Digital Marketing Automation
Ebook

Hideki E. Hashimura | October 23, 2023

How AI is reshaping Customer Service Operations

Ai in CS cover
  • Salesforce
  • Zendesk Premier Partner
  • Ada Gen AI
  • Customer Service Excellence
Blog

George Cox | March 4, 2025

Consumer Confidence in AI Agents Hinges on Human-Like Traits

AI customer service
  • Zendesk Premier Partner
  • Customer Service Excellence
Blog

Gerardo Saelo | February 12, 2025

The Best monday.com Integrations for Marketing Teams

monday.com integrations for marketing
  • Monday.com
Blog

Gerardo Saelo | January 16, 2025

A Guide to the monday.com Integration with Salesforce

does monday integrate with Salesforce?
  • Monday.com
  • Salesforce
Blog

George Cox | January 6, 2025

CX Trends 2025: How Autonomous AI Agents Are Revolutionising Customer Service

customer service agent
  • Zendesk Premier Partner
  • Customer Service Excellence