OUR INSIGHTS

Transformative thinking, provocative insights and competitive relevance.

Blog

Tom Jeanes | September 26, 2023

Revolutionising Fan Experiences: Insights from the Zendesk Webinar

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Blog

Hideki E. Hashimura | July 3, 2023

Preparing Customer Service Teams for AI and Automation: Insights from redkLIVE Podcast

Preparing Customer Service Teams for AI and Automation: Insights from redkLIVE Podcast
  • Ada
  • Intelligent Automation
  • Data Strategy
Blog

Hideki E. Hashimura | June 26, 2023

The Future of Customer Service: Implanting Generative AI into Customer Service Teams

The Future of Customer Service: Implanting Generative AI into Customer Service Teams
  • Ada
  • Customer Service Excellence
Blog

Hideki E. Hashimura | June 19, 2023

The Power of People and Processes in Marketing: Going Beyond Technology

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  • Salesforce
  • Digital Marketing Automation
Blog

Hideki E. Hashimura | June 13, 2023

Applying Generative AI to a Customer Experience Practice

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  • Ada
  • Customer Service Excellence
Blog

Hideki E. Hashimura | June 5, 2023

Introducing Generative AI to Customer Experience Teams

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  • Ada
  • Customer Service Excellence
Event

Hideki E. Hashimura | May 31, 2023

Join redk at DES Show in Malaga: The Ultimate Digital Event of 2023

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  • Travel and Hospitality