OUR INSIGHTS

Transformative thinking, provocative insights and competitive relevance.

Blog

George Cox | January 6, 2025

CX Trends 2025: How Autonomous AI Agents Are Revolutionising Customer Service

customer service agent

Type of content

Blog

Hideki E. Hashimura | August 6, 2024

5 Benefits of Salesforce Marketing Cloud’s AI Tools

salesforce marketing cloud
  • Marketing Cloud
  • Digital Marketing Automation
Blog

Tom Jeanes | July 31, 2024

4 Workforce Engagement Management Tools to Consider in 2024

workforce engagement management
  • Zendesk Premier Partner
Blog

Tom Jeanes | July 16, 2024

How to Scale Marketing Teams Using monday.com

scale marketing teams
  • Monday.com
  • Building a CRM Digital Framework
Blog

George Cox | July 10, 2024

New Release: Ada’s AI Agent is Promoted to Email 

Ada AI Email
  • Ada Gen AI
  • Customer Service Excellence
Blog

George Cox | June 26, 2024

How to Build an Effective Omnichannel Strategy

omnichannel strategy
  • Zendesk Premier Partner
  • Customer Service Excellence
  • Intelligent Automation
Blog

Tom Jeanes | June 19, 2024

Will AI Take Your Job? A Guide for Navigating Automation and Jobs

automation and jobs
  • Salesforce Consulting Partner
  • Zendesk Premier Partner
  • Intelligent Automation