CLIENT STORIES

A strategy to optimise customer data and operations for 25% annual growth

A strategy to optimise customer data and operations for 25% annual growth

Consum achieves customer service excellence and sees a 40% improvement in customer query resolution with Zendesk and redk

Up-to-date CRM technology empowers TIME to deliver predictable returns in an unpredictable world

As champions of procurement, 2buy2 goes above and beyond to achieve their vision of providing ‘Excellent Procurement that is Values Driven’.

The digital transformation standardised commercial processes and centralised Niftylift’s databases.

redk worked closely with the leadership team at Acuris, stakeholders and the technical team to deliver major changes on the CRM digital framework

redk took charge of the complex engineering issues while the internal team managed organisational change, training and the definition of the functional scope for the development backlog.

Transforming CX in a highly complex business. Baleària emerges as leader in transportation thanks to omnichannel CX strategy.

Achieving competitive advantage by implementing CX technology in the context of a CRM transformation plan

Driving operational efficiency in sales operations and marketing.

redk implemented best-in-class technology to assist the standardisation of workflows and processes, which enabled Havas Media Group to increase overall visibility of data and insights while saving hundreds of man-hours

Creating a competitive advantage through a robust digital strategy that is fully aligned with the business.

Chemo Group required a one-stop data source that would catalogue all data sources and standardise processes in one system

The CRM transformation integrated each stage of the sales process on a single platform, making it possible for Cortech Developments to fully automate their cycle.