Customer Service Excellence
Mastering the Waves of Omnichannel
Be where your customers want you to be. Create an innovative omnichannel strategy that helps you achieve customer service excellence on every channel. No more limitations, just seamless support. That’s what exceptional service is all about.
Work smarter, not harder. Embrace the power of A.I. and let service automation take the lead in achieving customer service excellence. Reduce friction, deliver meaningful interactions, and treat customers as individuals with quick, personalised responses.
It’s time to go beyond the customer service excellence standard. Automate those tedious processes, answer all customer queries, and build a centralised data structure to boost productivity. Efficiency is key to achieving the perfect customer experience.
Get to know your customer needs inside out. With a complete view and consolidated insights, you can pinpoint urgent problems and improve customer interactions one step at a time. Continuous improvement will help you surpass ‘good customer service’ and work towards business success.
Create a centre for customer service excellence
Customer service operations are the real deal when it comes to winning or losing customers. We’re here to help you create a centre of Customer Service Excellence that will blow your competition out of the water.
At redk, we’ve got the know-how to boost customer satisfaction and loyalty by implementing models of service excellence that work. And we mean really work.
We help companies like yours design and implement service operations that turn customers into engaged promoters.
OUR DIGITAL CAPABILITIES
Deliver business results with the right technology and a trusted partner with a robust methodology.
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Zendesk helps you focus on engagement, so you can be the company your customers want you to be!
Experience the game-changing impact of AI-powered automation, driving cost-effective resolutions for your business online. Not only does it deliver a modern and seamless customer experience, but it can also empower people in your team.
Build end-to-end engagement from anywhere to delight your customers and meet expectations.
Get further together!
Our client testimonials are the best place to read about our work in the industry.
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Transforming CX in a highly complex business. Baleària emerges as leader in transportation thanks to omnichannel CX strategy.
Travel and Hospitality
Achieving competitive advantage by implementing CX technology in the context of a CRM transformation plan
CRM for Financial Services
I-surance (Part of bolttech)
Consum achieves customer service excellence and sees a 40% improvement in customer query resolution with Zendesk and redk
Retail and E-commerce
A strategy to optimise customer data and operations for 25% annual growth