Beyond the Buzzwords: Advanced AI and the Future of Agentic Customer Service

Stop Over-Investing in AI Features. Start Structuring a Resilient Foundation That Guarantees Scale and Longevity.

‍Are your AI investments generating ROI, or just architectural debt? We move beyond the hype cycle to address the fundamental problem: most AI initiatives fail because the underlying CX service stack—the data, routing, and integration pipelines—is not structurally ready. This leads to inaccurate automation, agent frustration, and costly, continuous rebuilds.

Join redk, Senior CX Consultants, for an executive, 30-min virtual session focused on strategic, low-risk execution. We’ll show you how to leverage our methodology to diagnose your stack's true readiness, implement AI in predictable phases, and future-proof your investments against the next wave of technology shifts.

Agenda

• The State of CX AI: Beyond the Buzzword: Moving from theoretical AI capabilities to measurable business impact. Why 70% of current deployments fail to meet cost reduction targets.
• AI Readiness: A deep dive into the 5 architectural prerequisites (data hygiene, integration, routing logic) your stack must meet.
• The Future-Proof Deployment Blueprint: redk's phased roadmap for implementing Agentic AI—protecting agent morale, maintaining CSAT, and guaranteeing that your infrastructure is resilient to the next technology shift.‍
• Essential vs. Advanced AI: Understand the critical differences between basic automation and sophisticated, agentic AI that truly empowers your team.
• Advanced AI Demo: See firsthand how advanced AI transforms customer service with a live demonstration of Zendesk's cutting-edge AI features.

Takeaways

Attendees will receive a free AI Readiness self-assessment guide after the virtual session.