Unlock Your AI Potential with Zendesk. Are You AI Ready?

redk guides Customer Service and Tech Leaders through a strategic evaluation of their current tech and data, ensuring a seamless and successful implementation of Zendesk AI Agents and Co-Pilot.

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Your Path to Zendesk AI Success

Successfully leveraging Zendesk AI goes beyond activating features. We partner with you to ensure every aspect of your business is prepared for the transformation, maximising benefits from AI-powered agents, copilots, and intelligent workflow automation.

Strategic AI Planning

Identify the most impactful AI use cases for your unique business. From automating FAQs to smart routing, we ensure quick wins and broad adoption that align with your strategic goals.

Knowledge Base Optimisation

Your knowledge base is the foundation of AI. We'll work with you to structure and update your content, making it a powerful engine for AI-powered self-service and accurate agent support.

AI Agent & Copilot Implementation

Seamlessly set up Zendesk AI agents for 24/7 autonomous support and integrate AI copilots to empower your human agents with real-time assistance, reducing manual effort and improving consistency.

Intelligent Workflow Automation

Streamline your operations by automating tasks like ticket triage, routing, and information retrieval. This reduces agent workload, speeds up resolutions, and frees up your team for complex issues.

Data Security & Privacy

Rest assured that your Zendesk AI implementation adheres to the highest standards of data security, privacy, and compliance, ensuring your sensitive customer information is always protected.

Ongoing Optimisation & Support

AI is an ongoing journey. We provide continuous monitoring, analysis, and adjustments to ensure your Zendesk AI solutions evolve with your business and deliver sustained value.

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activpayroll: Transforming CX in Global Payroll Operations

activpayroll partnered with redk to enhance their global customer query management, achieving greater visibility, consistency, and operational efficiency across more than 150 countries while maintaining the highest standards of data accuracy and customer service.

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The redk Advantage:
‍Your Success Factor in AI Transformation

As a specialised consultancy exclusively in CRM and Customer Experience, our team delivers senior-level expertise with a focused, agile approach, ensuring your AI strategy is not just implemented, but thrives.