Zendesk: Eleva la experiencia del cliente

Tus clientes esperan una experiencia ágil, inteligente y centrada en las personas. En redk, como Premier Partner de Zendesk, te ayudamos a hacerlo posible transformando la forma en que conectas con ellos y con tus equipos.

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Marcas que confían en nosotros
Retail & E-commerce Challenges

We Understand Your Challenges

Omnichannel CX
Gestiona todas las interacciones desde una plataforma unificada, optimiza procesos y ofrece experiencias únicas con Zendesk Suite.
Customer Retention
Implementa agentes autónomos de IA que gestionan tareas especializadas y aprenden de los datos para mejorar la eficiencia y productividad.
Copilot
Entrega el mensaje adecuado en el momento preciso mediante automatización de marketing inteligente que se adapta al comportamiento de tus clientes.
WFM (Workforce Management)
Gestiona y optimiza tu plantilla. Aumenta la eficiencia, productividad y cumplimiento normativo con procesos inteligentes de WFM.

Our solutions for Retail & E-Commerce

Successfully leveraging Zendesk AI goes beyond activating features. We partner with you to ensure every aspect of your business is prepared for the transformation, maximising benefits from AI-powered agents, copilots, and intelligent workflow automation.

Hear From —
Businesses That Trusted redk

The Cotswold Company: Creando experiencias de cliente excepcionales en retail

The Cotswold Company se asoció con redk para transformar el servicio al cliente, pasando de una función reactiva a un motor estratégico del negocio. Gracias al uso de tecnología, análisis de datos y alineación directiva, la compañía ha mejorado los recorridos del cliente en todos los canales.

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LEARN WITH REDK

3-Part Zendesk AI OnDemand Series

A structured learning journey to master Zendesk AI from foundation to future-proofing.

Getting Started with Zendesk AI: Quick Wins for Smarter Support
Low-effort AI, real results: start transforming support without complex projects.
Watch On Demand
Autonomous Service: The Next Generation of AI capabilities in Zendesk
From assistance to action: how autonomous AI is reshaping customer service.
Watch On Demand
AI Agents – Zendesk intelligent assistants in action
A step-by-step guide to implementing AI and AI Agents in Zendesk
Watch On Demand
Tangible Results:
400+ Success Stories

The redk Advantage:
Your Success Factor in AI Transformation

As a specialised consultancy exclusively in CRM and Customer Experience, our team delivers senior-level expertise with a focused, agile approach, ensuring your AI strategy is not just implemented, but thrives.

Senior & Experienced Team
Dedicated Engineering Capabilities
Deep Business Knowledge
Long-Lasting Relationships

Why redk?

  • Award Winning Premier Partner
  • 400+ Zendesk projects delivered
  • 20+ years of CRM & CX expertise
From the very beginning, redk helped us define use cases, functional models, and the best way to implement processes. Their knowledge of Zendesk was unparalleled, and I cannot imagine the integration without their guidance.

Inma Costa
Executive at Consum