Getting Started with Zendesk AI: Quick Wins for Smarter Support

Product:
Zendesk
Category:
CX & AI
Date:
March 18, 2026
1:00 PM
Low-effort AI, real results: start transforming support without complex projects
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In this session, we’ll show you how to get started with Zendesk AI and begin delivering value from day one.

You’ll discover practical, low-effort ways to introduce AI into your support operations – automating common requests, assisting agents in real time, and improving service quality without complex projects or long implementation cycles

Ideal for teams who want to explore how AI could reshape their customer service and the operational impact it can deliver.

Agenda

  • Introduction to Zendesk AI capabilities
  • Quick-win use cases to drive immediate value
  • Overview: automation and agent assistance
  • Best practices for successful adoption
  • Q&A

Speakers
Hideki Hashimura
Digital Strategy Officer
redk
George Cox
CX Consultant
redk

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