Zendesk: Eleva la experiencia del cliente

Tus clientes esperan una experiencia ágil, inteligente y centrada en las personas. En redk, como Premier Partner de Zendesk, te ayudamos a hacerlo posible transformando la forma en que conectas con ellos y con tus equipos.

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Marcas que confían en nosotros
B2B Challenges

We Understand Your Challenges

Client Management
Gestiona todas las interacciones desde una plataforma unificada, optimiza procesos y ofrece experiencias únicas con Zendesk Suite.
Knowledge Sharing
Implementa agentes autónomos de IA que gestionan tareas especializadas y aprenden de los datos para mejorar la eficiencia y productividad.
Copilot
Entrega el mensaje adecuado en el momento preciso mediante automatización de marketing inteligente que se adapta al comportamiento de tus clientes.
WFM (Workforce Management)
Gestiona y optimiza tu plantilla. Aumenta la eficiencia, productividad y cumplimiento normativo con procesos inteligentes de WFM.

Our solutions for Business Services

Successfully leveraging Zendesk AI goes beyond activating features. We partner with you to ensure every aspect of your business is prepared for the transformation, maximising benefits from AI-powered agents, copilots, and intelligent workflow automation.

Hear From —
Businesses That Trusted redk

i-surance: Transformación CRM para una experiencia de cliente sin fricciones

i-surance confió en redk para llevar a cabo una transformación CRM con Zendesk, lo que le permitió ofrecer una experiencia postventa sin fricciones, mejorar la eficiencia operativa y reforzar su ventaja competitiva en múltiples mercados internacionales.

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LEARN WITH REDK

3-Part Zendesk AI OnDemand Series

A structured learning journey to master Zendesk AI from foundation to future-proofing.

Getting Started with Zendesk AI: Quick Wins for Smarter Support
Low-effort AI, real results: start transforming support without complex projects.
Watch On Demand
Autonomous Service: The Next Generation of AI capabilities in Zendesk
From assistance to action: how autonomous AI is reshaping customer service.
Watch On Demand
AI Agents – Zendesk intelligent assistants in action
A step-by-step guide to implementing AI and AI Agents in Zendesk
Watch On Demand
Tangible Results:
400+ Success Stories

The redk Advantage:
Your Success Factor in AI Transformation

As a specialised consultancy exclusively in CRM and Customer Experience, our team delivers senior-level expertise with a focused, agile approach, ensuring your AI strategy is not just implemented, but thrives.

Senior & Experienced Team
Dedicated Engineering Capabilities
Deep Business Knowledge
Long-Lasting Relationships

Why redk?

  • Award Winning Premier Partner
  • 400+ Zendesk projects delivered
  • 20+ years of CRM & CX expertise
From the very beginning, redk helped us define use cases, functional models, and the best way to implement processes. Their knowledge of Zendesk was unparalleled, and I cannot imagine the integration without their guidance.

Inma Costa
Executive at Consum