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AI-Powered Zendesk Solutionsfor Superior Customer & Employee Journeys

As a Zendesk Premier Partner, we empower you to deliver unparalleled customer and employee experiences. Our AI expertise transforms how you engage, ensuring your business is exactly who your customers want you to be: responsive, intelligent, and human-centric.

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Growing Together

activpayroll: Transforming CX in Global Payroll Operations

activpayroll partnered with redk to enhance their global customer query management, achieving greater visibility, consistency, and operational efficiency across more than 150 countries while maintaining the highest standards of data accuracy and customer service.

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Trusted by leading brands

Mastering AI in Customer Experience

Implementing AI in customer service isn't just about adopting new technology; it's a strategic transformation that revolutionises customer engagement and elevates the employee experience. Our dedicated AI experts go beyond off-the-shelf solutions, customising Zendesk AI to your unique needs.

We meticulously identify your specific pain points, craft a clear roadmap for seamless integration, and ensure AI drives tangible improvements across your CX operations.

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Learn More: Your AI Transformation Journey

Launch Your Zendesk Journey, Faster

Unlock immediate value from Zendesk with redk's agile method designed for rapid deployment, we help you deliver exceptional customer and employee experiences with speed and precision.

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Unlock the Full Potential of Your Zendesk Platform
Optimise Your Investment, Maximise Your CX

You've invested in Zendesk. Now, let redk ensure you're getting the most out of it. Our Zendesk Health Check helps you pinpoint inefficiencies and discover hidden opportunities for growth.

Zendesk Health Check

Elevate Your Customer Experience with Expert Zendesk Technical Support

We provide dedicated Product Technical Support Services, designed to empower your team and maximise your investment in Zendesk.

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Zendesk Services

Zendesk Suite
Tailored solutions to integrate and deploy the full Zendesk Suite, ensuring a seamless and unified platform for your business.
Zendesk AI
Integrating autonomous AI agents that handle specialised tasks and learn from data to boost efficiency.
WhatsApp Integration
Launch automated campaigns, engage with customers, and drive meaningful results directly from your CRM data.
Copilot implementations:
Delivering the right message at the right time through intelligent marketing automation that adapts to customer behavior.
WFM (Workforce Management):
Building seamless, end-to-end engagement from anywhere to exceed customer expectations and create memorable experiences.
Why redk?

20 Years Creating Success Stories

With over 400 successful CRM & CX projects delivered, our 20+ years of experience demonstrate a consistent ability to drive positive outcomes. This track record includes significant advancements in AI-driven CX, empowering businesses to achieve superior customer and employee satisfaction.

+400

Zendesk Suite Implementations

20

Sunshine Conversation Projects

30

WhatsApp Projects

10

Zendesk AI Implementations (and growing!)

50

Copilot Implementations (leveraging AI agent assistance)

15

WFM Implementations (optimising resource allocation)

Our Methodology—
Building Your AI-Powered CX Framework

The most powerful customer service technology (Zendesk AI) combined with your industry expertise and redk’s 20 years of experience creates an unstoppable, winning team!

Customer Service Experts

Our methodology aligns your strategic vision with cutting-edge AI technology to produce a robust customer service framework that drives profound organisational change and elevates your customer experience.

CX Strategic Consulting

We dive headfirst into your business. We collaborate closely with your executive team to gain a deep understanding of how AI-powered technology should align with your business vision and deliver its intended value, ensuring a measurable ROI.

Service Operations Design

At redk, we are masters of operational design. We leverage AI to streamline processes, boost productivity, and drive peak performance across your service operations. With cutting-edge technology and agile practices, we take a dynamic approach that drives efficiency and accelerates your AI transformation journey.

Service Functional Implementation

Technology alone is not enough to drive transformation; it’s the people who drive change. We guide you through managing organisational and operational change, ensuring your teams are ready to embrace new AI solutions and drive adoption for maximum impact.

Deep Software Engineering

We don’t just implement and leave you hanging. With redk, you have a dedicated partner providing comprehensive technical support and ongoing optimisation for your AI solutions. We’re here to ensure that your technology continues to run smoothly, keeping your business on track and empowering you for ongoing success.

2020 Zendesk Implementation Partner of the Year

Get in touch today

Discover how redk can empower your business to grow through smarter customer engagement, data-driven strategies, and cutting-edge CRM solutions tailored to your goals.

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At redk, we’re ready to help you transform your customer engagement and drive growth with smart, data-driven CRM strategies tailored to your business.
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