Zendesk for Education

Discover how Zendesk transforms education through intelligent CX solutions. From admissions to alumni engagement, we help education institutions deliver modern, efficient, and personalised service experiences.

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Trusted by leading brands
EDUCATION Challenges

We Understand Your Challenges

Student Satisfaction
Deliver personalised, timely support across the student lifecycle.
Administrative Efficiency
Automate repetitive processes and free staff for high-value interactions.
Multi-Campus Support
Unified service management across campuses, departments, and channels.
Digital Transformation
Modernise legacy systems and embrace self-service capabilities.

Our solutions for Education

Successfully leveraging Zendesk AI goes beyond activating features. We partner with you to ensure every aspect of your business is prepared for the transformation, maximising benefits from AI-powered agents, copilots, and intelligent workflow automation.

Hear From —
Businesses That Trusted redk

activpayroll: Transforming CX in Global Payroll Operations

activpayroll partnered with redk to enhance their global customer query management, achieving greater visibility, consistency, and operational efficiency across more than 150 countries while maintaining the highest standards of data accuracy and customer service.

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LEARN WITH REDK

3-Part Zendesk AI OnDemand Series

A structured learning journey to master Zendesk AI from foundation to future-proofing.

Getting Started with Zendesk AI: Quick Wins for Smarter Support
Low-effort AI, real results: start transforming support without complex projects.
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Autonomous Service: The Next Generation of AI capabilities in Zendesk
From assistance to action: how autonomous AI is reshaping customer service.
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AI Agents – Zendesk intelligent assistants in action
A step-by-step guide to implementing AI and AI Agents in Zendesk
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Tangible Results:
400+ Success Stories

The redk Advantage:
Your Success Factor in AI Transformation

As a specialised consultancy exclusively in CRM and Customer Experience, our team delivers senior-level expertise with a focused, agile approach, ensuring your AI strategy is not just implemented, but thrives.

Senior & Experienced Team
Dedicated Engineering Capabilities
Deep Business Knowledge
Long-Lasting Relationships

Why redk?

  • Award Winning Premier Partner
  • 400+ Zendesk projects delivered
  • 20+ years of CRM & CX expertise
From the very beginning, redk helped us define use cases, functional models, and the best way to implement processes. Their knowledge of Zendesk was unparalleled, and I cannot imagine the integration without their guidance.

Inma Costa
Executive at Consum