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Unlock Your AI Potential with Agentforce

redk guides Customer Service and Tech Leaders through a strategic evaluation of their current tech and data, ensuring a seamless and successful implementation of Agentforce.

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Growing Together

IVI’s Journey to Marketing Cloud Efficiency: Simplifying Complexity at Scale

IVI partnered with redk to optimise their Marketing Cloud ecosystem, achieving greater operational agility, intelligent automation, and data-driven decisions through a continuous collaborative model.

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Trusted by leading brands

Humans with Agents drive customer success together

Agentforce agents are proactive, always-on, and equipped with the necessary business knowledge to execute tasks based on their specific role. These agents go beyond simple automation; they understand context, make decisions, and take action.

Agentforce is a groundbreaking AI technology that empowers businesses with autonomous agents that can perform specialised tasks, learn from data, and interact with customers and employees in a natural and effective manner.

Why redk?

Boost productivity

41% of work time is wasted on low-value and repetitive tasks. Agentforce can automate these tasks, freeing up your employees to focus on high-value work.

Improve customer experience

Customers expect fast, personalised, and efficient service. Agentforce enables 24/7 support across various channels, offering consistent and accurate responses.

Drive business growth

By automating key processes, Agentforce helps increase sales, improve customer retention, and optimise marketing campaigns.

Agentforce
‍Use Cases

Service Agent
Sales Agent
Custom Agent

Agentforce Service Agent

Your trusted agent for all customer service experiences.

Availability

Your trusted agent for all customer service experiences.

Fast and precise

Resolve cases quickly and accurately, basing each response on reliable data.

Adaptable

Set it up in minutes with pre-designed templates and customise it with low-code.

Guardrails

Define clear boundaries and transfer seamlessly to human representatives.

Agentforce Sales Agent

Automate your sales pipeline and assist your leads 24/7 autonomously.

Precise and personalised responses

Manage objections and answer questions accurately, based on your data.

Integrated guardrails

Control the frequency, channels, and when Agentforce will contact the sellers and inform them for a seamless handover.

Multichannel and multilingual

Contact leads via SMS or WhatsApp in their preferred language.

Agentforce Custom Agent

Boost your teams’ productivity with internal Agents.

Situation Summary

Prepare your meetings quickly and thoroughly with Agentforce.

Emails

Create emails for your customers to continue the conversation with AI-generated content based on your data.

Custom Actions

Execute business flows in a conversational environment, letting Agentforce handle the complex tasks.

Your Path to Salesforce Agentforce Success

Successfully leveraging Agentforce goes beyond activating features. We partner with you to ensure every aspect of your business is prepared for the transformation, maximising benefits from AI-powered agents and intelligent workflow automation within your Salesforce ecosystem.

Strategic AI Planning

Identify the most impactful AI use cases for your unique business with Agentforce. From automating complex service processes to smart routing and predictive intelligence, we ensure quick wins and broad adoption that align with your strategic goals.

Data and Knowledge Base Optimisation

Your data and knowledge base is the foundation of effective AI. We'll work with you to structure and update your Salesforce Knowledge content, making it a powerful engine for Agentforce-powered self-service and accurate agent support.

Agentforce Implementation

Seamlessly set up Salesforce Agentforce for autonomous, intelligent support to empower your human agents with real-time assistance, reducing manual effort and improving consistency across Sales, Service, and Marketing Clouds.

Intelligent Workflow Automation

Streamline your operations by automating tasks like case triage, lead routing, and information retrieval within Salesforce. This reduces agent workload, speeds up resolutions, and frees up your team for complex, high-value interactions.

Data Security & Privacy

Rest assured that your Salesforce Agentforce implementation adheres to the highest standards of data security, privacy, and compliance, ensuring your sensitive customer information is always protected within the Salesforce platform.

Ongoing Optimisation & Support

AI is an ongoing journey. We provide continuous monitoring, analysis, and adjustments to ensure your Salesforce Agentforce solutions evolve with your business and deliver sustained value, keeping you ahead in the CX landscape.

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The redk Advantage:
‍Your Success Factor

Salesforce Experts with Business Insight
Committed to Your Results
Solutions That Adapt to You
Long-Term Relationships That Add Value

Get in touch today

Discover how redk can empower your business to grow through smarter customer engagement, data-driven strategies, and cutting-edge CRM solutions tailored to your goals.

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