Transforming EX with AI for superior Customer Service

Join Hideki Hashimura, CMO and CX Strategist at redk, and Orna Morris, Senior Solution Consultant at Zendesk, as they explore the critical connection between employee experience (EX) and customer experience (CX).

In this insightful discussion, they unpack how businesses can leverage AI and automation to empower employees, streamline internal operations, and ultimately improve customer interactions.

What you’ll learn:

• Why EX is a CX game-changer: Understand how engaged employees lead to better customer outcomes.
• The Future of Employee Service: See how AI and automation are transforming workplaces.
• AI in Workforce Support: Learn how AI enhances employee experience.
• Tesco's Sucess Story: Explore how Tesco uses AI and automation to employee self-service

Tune in now to learn how AI-driven employee service is transforming business success.