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We deliver business outcomes.

CRM projects are business projects, they need to deliver a tangible impact in how your brand achieves differentiation.

CRM Transformation

We help organisations overcome the challenges in the customer life cycle and drive performance.

We drive transformation initiatives (programs) to move organisations, from their current status, to become digitally mature, optimised and customer centric.

We call this process CRM Transformation

CRM Transformation increases the focus on customer centricity by maximising business productivity through the integration and automation of sales, marketing and customer service.

Our Services

We create value by creating competitive advantage and partnering with our customer's leaders to define and answer their most strategic business challenges, including digital-driven transformation, customer experience and operational models to drive growth and profitability.

Sales
Performance
Optimisation

Empower your sales teams with CRM sales automation, providing you the right digital tools and customer insights to close more deals, while working in a smarter, more efficient way.

Intelligent Automation

redk utilises the most advanced AI, ML and RPA platforms to understand your customer conversations & manage the response process intelligently.

Customer Experience

We help you to drive customer satisfaction whilst increasing engagement and customer service excellence.

Marketing Automation

Implementing Marketing Automation is about understanding customer journeys, personas, segmentation and personalisation. But above all, it’s about data.

Navigate the Tech Noise

With an overcrowded product offering on the market, companies are faced with the daunting challenge of choosing the right solution for implementing a CRM technology framework.

We help you sift through the clutter, providing a service which ranges from strategy, operational design and the implementation of the digital solutions needed to streamline marketing, sales and customer service operations.

CRM is not about software,
it is all about your business.

Our CRM implementation services deliver solutions focused on achieving business outcomes.

We implement full end-to-end CRM programs, these are designed based on understanding your business needs, challenges and operational requirements and the application of the “CRM by Design” method, which allow redk to build a future proof CRM framework built for tomorrow.

“redk was able to understand the business constraints and the technical challenges we were facing.

They worked closely with our team to put together a solid roadmap to deliver quick wins in the short term, which has added up to a robust CRM solution overtime.”

Read the case study

Marc Talbot, Acuris

Global Head of Commercial operations

I-Surance

How putting the customer first in the technology implementation helped improve the customer experience

Read the case study See all our case studies

Acuris

Driving operational efficiency and optimising sales performance to deliver long term transformation.

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Arconvert

Driving operational efficiency and integrating sales and marketing to deliver better sales results.

Read the case study See all our case studies

Our Insights

THE CONNECTED CUSTOMER 2023

The state, challenges, and best practices of CRM digital maturity

After the accelerated shift of customers towards digitalisation, there has been an irreversible change: the customer is now connected to the world, and by default to any company.
This study directly addresses the question: is it possible to transform CRM successfully and with minimal risk? It’s about using best practices alongside expert capabilities.

Download the report