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Service Cloud

Build end-to-end engagement, from anywhere, to delight your customers and meet expectations

Personalised customer experiences

Improve your customer experience by providing a better employee experience.

Give agents an easy-to-use, unified view of every customer interaction across your business, along with powerful service tools.

Optimise support teams with prebuilt service tools and performance dashboards along with apps with AI-powered insights.

Automatically assign the right agent.
Intelligently assign cases to the agents best qualified to resolve them fast.

Streamline your service processes.
Drive process, productivity, and consistency the way you want by easily customising support model and business processes. Guide agents through processes with scripts, and show them only the relevant customer details for them to serve the customer effectively.

See the full context of all your cases.
See every customer interaction in a chronological timeline, regardless of channel. Every voicemail, email update, knowledge article, or anything else about a case appears in our flexible newsfeed.

Customer service,
faster than ever

Maximise service team productivity
Embed your knowledge base right in the service console, so agents can deliver the right answers to customers with ease; even be able to share articles to any channel or device with one click.

Help customers help themselves
Now your knowledge base will be integrated into your service website with secure customer portals, public sites, and public customer communities. Create an effortless customer experience through any device.

Acuris

Driving operational efficiency and optimising sales performance to deliver long term transformation.

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“redk was able to understand the business constraints and the technical challenges.

They worked closely with our team to put together a solid roadmap to deliver short term, which has added up to a robust CRM solution overtime.”

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Marc Talbot, Acuris

Global Head of Commercial operations

Related Insights

Ebook:

Creating Customer Service Excellence in B2C companies

Empower your sales teams with CRM sales automation, providing you the right digital tools and customer insights to close more deals, while working in a smarter, more efficient way.