Introducing redk's latest tech partner: Ada. A leading AI-powered customer service automation platform dedicated to…
Hideki Hashimura29 May 2023
Service Cloud
Build end-to-end engagement, from anywhere, to delight your customers and meet expectations
Personalised customer experiences
Improve your customer experience by providing a better employee experience.
Give agents an easy-to-use, unified view of every customer interaction across your business, along with powerful service tools.
Optimise support teams with prebuilt service tools and performance dashboards along with apps with AI-powered insights.
Automatically assign the right agent.
Intelligently assign cases to the agents best qualified to resolve them fast.
Streamline your service processes.
Drive process, productivity, and consistency the way you want by easily customising support model and business processes. Guide agents through processes with scripts, and show them only the relevant customer details for them to serve the customer effectively.
See the full context of all your cases.
See every customer interaction in a chronological timeline, regardless of channel. Every voicemail, email update, knowledge article, or anything else about a case appears in our flexible newsfeed.
Customer service,
faster than ever.
Maximise service team productivity
Embed your knowledge base right in the service console, so agents can deliver the right answers to customers with ease; even be able to share articles to any channel or device with one click.
Help customers help themselves
Now your knowledge base will be integrated into your service website with secure customer portals, public sites, and public customer communities. Create an effortless customer experience through any device.
Acuris
Driving operational efficiency and optimising sales performance to deliver long term transformation.
Read the case study
“redk was able to understand the business constraints and the technical challenges.
They worked closely with our team to put together a solid roadmap to deliver short term, which has added up to a robust CRM solution overtime.”
Read the case study
Marc Talbot, Acuris
Global Head of Commercial operations
Related Insights
Ebook:
Creating Customer Service Excellence in B2C companies
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