Salesforce for Hospitality

Customer experience and operational efficiency in high-turnover environments

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Trusted by leading brands
hospitality Challenges

We Understand Your Challenges

Limited visibility of the end customer
Dependence on channels such as delivery platforms or booking systems, without real access to customer data, makes it harder to build loyalty and understand behaviour.
Low repeat business and dependence on one-off traffic
A model based on volume and constant acquisition, with limited activation of existing customers.
Difficulty managing demand and occupancy
Activity peaks, booking management and poorly optimised shifts impact revenue and customer experience.
Fragmented operations across channels and points of sale
Disconnection between points of sale and digital channels makes it harder to control the business.
Lack of control and visibility over business performance
Difficulty analysing sales, profitability and performance by location in real time.

Our solutions
for Hospitality

We connect customer data, operations and reporting to improve loyalty, occupancy, efficiency and business control across hospitality environments.

Customer data ownership

We centralise customer and consumption data to create a proprietary view and activate loyalty strategies.

Automated loyalty journeys

We activate automated campaigns and customer journeys to increase visit frequency and average spend.

Demand and occupancy optimisation

We connect booking, consumption and operational data to optimise occupancy and planning.

Unified channel operations

We unify channels and operations to improve efficiency and consistency across the experience.

Business performance visibility

We implement analytics and reporting to improve decision-making and operational control.

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Salesforce Services

Agentforce
Empowers businesses with autonomous AI agents that handle specialised tasks, learn from data, and engage with customers to boost efficiency and performance.
Agentforce Marketing
Deliver the right message at the right time to your customers through intelligent marketing automation that adapts to behaviour and improves engagement and conversions.
Agentforce Sales
Leverage your CRM data to launch smarter, automated marketing campaigns that reach your audience more effectively and drive meaningful results.
Agentforce Service
Build seamless end-to-end engagement from anywhere to exceed customer expectations and create memorable, connected experiences.
Financial Services Cloud
Unify banking, wealth, and insurance data to give service teams a complete client view and deliver smarter, more trusted experiences.
Consumer Goods Cloud for Retail Execution
Connect reps, retailers, and real-time store data to optimize visits and deliver excellent, high-impact in-store experiences.

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Tangible Results:
400+ Success Stories

The redk Advantage:

As a specialised consultancy exclusively in CRM and Customer Experience, our team delivers senior-level expertise with a focused, agile approach, ensuring your AI strategy is not just implemented, but thrives.

Senior & Experienced Team
Dedicated Engineering Capabilities
Deep Business Knowledge
Long-Lasting Relationships

Schedule a free Consultation with Experts

Book a 30-minute consultation call with a Salesforce expert. We will review your current situation, identify bottlenecks, and provide actionable advice to optimize your CRM strategy.

Why redk?

  • Awarded Top Projects Partner ESMB 2022
  • Salesforce Consulting Partner since 2020
  • 20+ Years of experience in consulting and engineering
Collaborating with redk has enabled us to transform our service and operating model, consolidating processes into a single, more efficient platform. We have managed to reduce the operational workload of our internal team and improve the customer experience. Launching this project has been an essential step towards more agile, scalable and value-focused management.

Soterraña Sanz
‍Executive Director IT at AltamarCAM

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