Salesforce for Healthcare

Salesforce, together with redk, enables the unification of clinical and operational data into a single platform, optimising processes, supporting decision-making and delivering a more personalised and continuous patient experience.

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Healthcare Challenges

We Understand Your Challenges

Fragmented patient view
Information distributed across clinical, administrative and channel systems, making it difficult to achieve a complete view of the patient and their interaction with the organisation.
Lack of traceability and control in care processes
Difficulty tracking appointments, tests, treatments or incidents, impacting service quality.
Inefficiency in managing schedules and clinical resources
Manual or poorly optimised planning of medical agendas and resources, leading to idle time or overload.
Low capacity for patient activation and follow-up
Reactive relationship, without continuous support or personalised communications throughout the journey.
Lack of visibility over operational and clinical KPIs
Difficulty measuring activity, efficiency and outcomes in real time.

Our solutions
for Healthcare

At redk, we design solutions for the healthcare sector that connect systems and optimise processes through automation and analytics.

360° Patient View

We unify patient data, interactions and activity within a CRM connected to the core, providing a 360° clinical and operational view.

End-to-End Care Traceability

We digitalise and automate the management of processes and cases, providing full traceability across the entire patient journey.

Optimised Clinical Planning

We optimise operational planning (appointments, schedules, resources), improving utilisation and reducing inefficiencies.

Patient Engagement & Automation

We enable segmentation and automation to support patients throughout their journey (reminders, follow-ups, campaigns).

Real-Time Clinical Insights

We incorporate real-time analytics and reporting to improve decision-making and operational control.

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Salesforce Services

Agentforce
Empowers businesses with autonomous AI agents that handle specialised tasks, learn from data, and engage with customers to boost efficiency and performance.
Agentforce Marketing
Deliver the right message at the right time to your customers through intelligent marketing automation that adapts to behaviour and improves engagement and conversions.
Agentforce Sales
Leverage your CRM data to launch smarter, automated marketing campaigns that reach your audience more effectively and drive meaningful results.
Agentforce Service
Build seamless end-to-end engagement from anywhere to exceed customer expectations and create memorable, connected experiences.

Hear From —
Businesses That Trusted redk

IVI’s Journey to Marketing Cloud Efficiency: Simplifying Complexity at Scale

IVI partnered with redk to optimise their Marketing Cloud ecosystem, achieving greater operational agility, intelligent automation, and data-driven decisions through a continuous collaborative model.

Read success story
Tangible Results:
400+ Success Stories

The redk Advantage:
‍Your Success Factor in AI Transformation

As a specialised consultancy exclusively in CRM and Customer Experience, our team delivers senior-level expertise with a focused, agile approach, ensuring your AI strategy is not just implemented, but thrives.

Senior & Experienced Team
Dedicated Engineering Capabilities
Deep Business Knowledge
Long-Lasting Relationships

Schedule a free Consultation with Experts

Book a 30-minute consultation call with a Salesforce expert. We will review your current situation, identify bottlenecks, and provide actionable advice to optimize your CRM strategy.

Why redk?

  • Awarded Top Projects Partner ESMB 2022
  • Salesforce Consulting Partner since 2020
  • 20+ Years of experience in consulting and engineering
Collaborating with redk has enabled us to transform our service and operating model, consolidating processes into a single, more efficient platform. We have managed to reduce the operational workload of our internal team and improve the customer experience. Launching this project has been an essential step towards more agile, scalable and value-focused management.

Soterraña Sanz
‍Executive Director IT at AltamarCAM

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