Salesforce for Transportation & Logistics

Operational efficiency and customer experience in increasingly demanding supply chains

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Trusted by leading brands
Transportation & Logistics Challenges

We Understand Your Challenges

Fragmented view of the customer and operations
Information is scattered across CRM, TMS, ERP and operational tools, making it difficult to gain a single view of the customer and the service delivered.
Low traceability and reactive incident management
Limited visibility over statuses, deliveries or incidents generates manual enquiries and a weaker perceived level of service.
Inefficiency in sales processes and B2B acquisition
Manual opportunity management, limited pipeline visibility and difficulty scaling commercial activity.
Misalignment between sales and operations teams
Sales, customer service and operations work with different information, creating internal friction and reducing agility.
Difficulty making data-driven decisions
Limited access to key KPIs on customers, profitability, incidents or productivity.

Our solutions
for Transportation & Logistics

We connect commercial, operational and customer data to improve traceability, productivity, decision-making and service quality across transport and logistics operations.

360° customer and operations view

We unify commercial and operational data in a platform connected to the core business, enabling a 360° view of the customer and activity.

End-to-end case traceability

We digitise case and incident management with end-to-end traceability and real-time tracking.

Structured sales pipeline

We structure the sales process and automate opportunities, forecasting and account tracking.

Connected teams and shared information

We connect teams and processes around a single source of shared information.

Real-time business insight

We implement real-time analytics and reporting to improve decision-making and business control.

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Salesforce Services

Agentforce
Empowers businesses with autonomous AI agents that handle specialised tasks, learn from data, and engage with customers to boost efficiency and performance.
Agentforce Marketing
Deliver the right message at the right time to your customers through intelligent marketing automation that adapts to behaviour and improves engagement and conversions.
Agentforce Sales
Leverage your CRM data to launch smarter, automated marketing campaigns that reach your audience more effectively and drive meaningful results.
Agentforce Service
Build seamless end-to-end engagement from anywhere to exceed customer expectations and create memorable, connected experiences.
Financial Services Cloud
Unify banking, wealth, and insurance data to give service teams a complete client view and deliver smarter, more trusted experiences.
Consumer Goods Cloud for Retail Execution
Connect reps, retailers, and real-time store data to optimize visits and deliver excellent, high-impact in-store experiences.

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Tangible Results:
400+ Success Stories

The redk Advantage:

As a specialised consultancy exclusively in CRM and Customer Experience, our team delivers senior-level expertise with a focused, agile approach, ensuring your AI strategy is not just implemented, but thrives.

Senior & Experienced Team
Dedicated Engineering Capabilities
Deep Business Knowledge
Long-Lasting Relationships

Schedule a free Consultation with Experts

Book a 30-minute consultation call with a Salesforce expert. We will review your current situation, identify bottlenecks, and provide actionable advice to optimize your CRM strategy.

Why redk?

  • Awarded Top Projects Partner ESMB 2022
  • Salesforce Consulting Partner since 2020
  • 20+ Years of experience in consulting and engineering
Collaborating with redk has enabled us to transform our service and operating model, consolidating processes into a single, more efficient platform. We have managed to reduce the operational workload of our internal team and improve the customer experience. Launching this project has been an essential step towards more agile, scalable and value-focused management.

Soterraña Sanz
‍Executive Director IT at AltamarCAM

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