Salesforce for Retail & consumer Goods

Salesforce enables companies to unify their customer data, connect their entire ecosystem, and activate it in real time.

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Trusted by leading brands
Retail & consumer Goods Challenges

We Understand Your Challenges

Fragmented omnichannel customer view
Customer data is scattered across e-commerce, physical stores, ERP systems, and marketing tools, making it difficult to gain a clear understanding of real customer behavior.
Limited personalization and segmentation capabilities
Generic communications that fail to adapt to customer behavior or timing, resulting in lower engagement.
Reliance on manual processes and limited scalability
Manual campaign management, data handling, and operations that constrain growth and introduce inefficiencies.
Disconnected channels and inconsistent customer experience
Unintegrated interactions across e-commerce, physical retail, customer service, and digital channels.
Challenges in increasing conversion and average order value
Limited data-driven activation and underutilization of cross-selling and upselling opportunities.

Our solutions
for Retail & consumer

This transformation allows retailers and consumer brands to move from fragmented operations to connected experiences—improving conversion, increasing customer loyalty, and driving sustainable growth at scale.

Unified customer data ecosystem

We unify customer data, purchase history, and interactions into a connected CRM ecosystem, enabling a 360° actionable customer view.

Advanced segmentation & real-time personalization

We enable advanced segmentation and real-time personalization to deliver the most relevant message through each channel.

Process automation & scalable operations

We automate marketing and operational processes to scale activity efficiently without increasing operational workload.

Connected customer journey orchestration

We connect all touchpoints to deliver a seamless and consistent customer experience across the entire customer journey.

Conversion & customer value optimization

We activate automated journeys and campaigns to improve conversion rates, increase average order value, and maximize customer lifetime value.

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Salesforce Services

Agentforce
Empowers businesses with autonomous AI agents that handle specialised tasks, learn from data, and engage with customers to boost efficiency and performance.
Agentforce Marketing
Deliver the right message at the right time to your customers through intelligent marketing automation that adapts to behaviour and improves engagement and conversions.
Agentforce Sales
Leverage your CRM data to launch smarter, automated marketing campaigns that reach your audience more effectively and drive meaningful results.
Agentforce Service
Build seamless end-to-end engagement from anywhere to exceed customer expectations and create memorable, connected experiences.
Financial Services Cloud
Unify banking, wealth, and insurance data to give service teams a complete client view and deliver smarter, more trusted experiences.
Consumer Goods Cloud for Retail Execution
Connect reps, retailers, and real-time store data to optimize visits and deliver excellent, high-impact in-store experiences.

Hear From —
Businesses That Trusted redk

Komvida Kombucha: CRM Optimisation for Sustainable Growth

Komvida partnered with redk to transform its CRM ecosystem, integrating B2B and B2C channels, automating key processes, and enabling data-driven decisions through a strategic, collaborative approach.

Read success story

FOOTDISTRICT: Redefining Customer Engagement with a Unified CRM Strategy

FOOTDISTRICT partnered with redk to implement a tailored Salesforce ecosystem, achieving unified customer management, advanced automation, and data-driven marketing strategies that strengthened loyalty and boosted sales.

Read success story
Tangible Results:
400+ Success Stories

The redk Advantage:

As a specialised consultancy exclusively in CRM and Customer Experience, our team delivers senior-level expertise with a focused, agile approach, ensuring your AI strategy is not just implemented, but thrives.

Senior & Experienced Team
Dedicated Engineering Capabilities
Deep Business Knowledge
Long-Lasting Relationships

Schedule a free Consultation with Experts

Book a 30-minute consultation call with a Salesforce expert. We will review your current situation, identify bottlenecks, and provide actionable advice to optimize your CRM strategy.

Why redk?

  • Awarded Top Projects Partner ESMB 2022
  • Salesforce Consulting Partner since 2020
  • 20+ Years of experience in consulting and engineering
Collaborating with redk has enabled us to transform our service and operating model, consolidating processes into a single, more efficient platform. We have managed to reduce the operational workload of our internal team and improve the customer experience. Launching this project has been an essential step towards more agile, scalable and value-focused management.

Soterraña Sanz
‍Executive Director IT at AltamarCAM

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