Salesforce for Automotive

In the automotive sector, having a connected, real-time view is key to staying competitive.

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Trusted by leading brands
Automotive Challenges

We Understand Your Challenges

Lack of end-to-end visibility ofcustomer, vehicle and service
Information dispersed across DMS, workshop, fleet,
insurers or suppliers, without a single,
real-time view
Lack of traceability and control
Difficulty in tracking the status of repairs, maintenance or rental vehicles, leading to inefficiencies, incidents and operational overload.
Inefficiency in planning and resource utilisation
Manual or poorly optimised management of schedules, technicians, workshop capacity or fleet availability.
Fragmented customer experience and low retention
A predominantly reactive relationship with disconnected interactions across channels, limiting repeat business.
Lack of visibility over operational and business KPIs
Difficulty measuring and optimising key indicators such as occupancy, service times, turnover or profitability.

Our solutions
for Automotive

Salesforce, together with redk, enables the unification of customer, vehicle and operational data into a single platform, optimising processes, improving efficiency and delivering a more consistent and profitable customer experience.

Unified 360° Operational View

We unify customer, vehicle, interventions and contract data within a CRM connected to the core, providing a 360° operational and actionable view.

End-to-End Traceability & Control

We digitalise and automate the management of cases, work orders and services, providing full traceability and control throughout the entire lifecycle.

Optimised Planning & Resource Management

We optimise operational planning (appointments, resources, workloads), improving productivity and reducing idle time.

Connected Customer Experience

We connect all touchpoints and activate automated communications to deliver a consistent experience, increasing recurrence and retention.

Real-Time Analytics & Insights

We incorporate real-time analytics and reporting to support decision-making and improve overall business performance.

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Salesforce Services

Agentforce
Empowers businesses with autonomous AI agents that handle specialised tasks, learn from data, and engage with customers to boost efficiency and performance.
Agentforce Marketing
Deliver the right message at the right time to your customers through intelligent marketing automation that adapts to behaviour and improves engagement and conversions.
Agentforce Sales
Leverage your CRM data to launch smarter, automated marketing campaigns that reach your audience more effectively and drive meaningful results.
Agentforce Service
Build seamless end-to-end engagement from anywhere to exceed customer expectations and create memorable, connected experiences.

Hear From —
Businesses That Trusted redk

TopCar: Scaling Customer Experience with Automation and AI

Together with redk, TopCar developed a comprehensive strategy built on three pillars: process optimisation, team enablement, and technology implementation. The collaboration included identifying areas for improvement, designing tailored solutions, and providing ongoing support to maximise the use of Salesforce.

Read success story
Tangible Results:
400+ Success Stories

The redk Advantage:
‍Your Success Factor in AI Transformation

As a specialised consultancy exclusively in CRM and Customer Experience, our team delivers senior-level expertise with a focused, agile approach, ensuring your AI strategy is not just implemented, but thrives.

Senior & Experienced Team
Dedicated Engineering Capabilities
Deep Business Knowledge
Long-Lasting Relationships

Schedule a free Consultation with Experts

Book a 30-minute consultation call with a Salesforce expert. We will review your current situation, identify bottlenecks, and provide actionable advice to optimize your CRM strategy.

Why redk?

  • Awarded Top Projects Partner ESMB 2022
  • Salesforce Consulting Partner since 2020
  • 20+ Years of experience in consulting and engineering
Collaborating with redk has enabled us to transform our service and operating model, consolidating processes into a single, more efficient platform. We have managed to reduce the operational workload of our internal team and improve the customer experience. Launching this project has been an essential step towards more agile, scalable and value-focused management.

Soterraña Sanz
‍Executive Director IT at AltamarCAM

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