OUR INSIGHTS

Transformative thinking, provocative insights and competitive relevance.

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Maria Dueñas | June 17, 2025

Service Teams + AI Agents

Transformación empresarial con IA, evento de redk en Madrid

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Hideki E. Hashimura | July 8, 2020

Sunshine Conversations: The Bright Solution to Conversational Engagement

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  • Zendesk Premier Partner
  • Intelligent Automation
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George Cox | June 30, 2020

Latest Zendesk Agent Workspace Updates

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  • Zendesk Premier Partner
  • Customer Service Excellence
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Hideki E. Hashimura | June 11, 2020

How to Engage With The New Breed of B2B Buyers

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  • Salesforce
  • Building a CRM Digital Framework
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Hideki E. Hashimura | May 26, 2020

New Cognitive Conversation Platforms Improve the Customer Experience Through AI and WhatsApp

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  • Ada Gen AI
  • Customer Service Excellence
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Hideki E. Hashimura | May 12, 2020

Leverage Customer Marketing to Enhance B2B Post-Sale Experiences

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  • SugarCRM
  • Digital Marketing Automation
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Hideki E. Hashimura | April 29, 2020

Optimising Customer Service in Contact Centres

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  • 8×8
  • Customer Service Excellence