OUR INSIGHTS

Transformative thinking, provocative insights and competitive relevance.

Blog

Maria Dueñas | June 17, 2025

Service Teams + AI Agents

Transformación empresarial con IA, evento de redk en Madrid

Type of content

Blog

Hideki E. Hashimura | September 26, 2022

Why live chat software is an essential tool for today’s digital world

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  • Salesforce
  • Intelligent Automation
Podcast

Hideki E. Hashimura | September 19, 2022

What is monday.com and how does it help marketing teams?

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  • Monday.com
  • Project management
Blog

Hideki E. Hashimura | September 12, 2022

CX Trends in Travel and Hospitality: How to drive post-pandemic recovery

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  • Zendesk Premier Partner
  • Customer Service Excellence
  • Travel and Hospitality
Blog

Hideki E. Hashimura | September 5, 2022

Disrupting the travel and hospitality industry: How intelligent automation builds trust and boosts customer engagement

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  • Salesforce
  • Intelligent Automation
  • Travel and Hospitality
Blog

Hideki E. Hashimura | August 26, 2022

How meaningful messaging is driving engagement in the travel and hospitality sector

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  • Zendesk Premier Partner
  • Customer Service Excellence
  • Travel and Hospitality
Blog

Hideki E. Hashimura | August 22, 2022

Maximising CRM adoption: 6 top tips for success

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  • Salesforce
  • Building a CRM Digital Framework