Create great customer relationships with one of the most advanced CRM solutions
Everything you need to create lasting customer relationships and streamline customer service processes.
Scale with Automation -
Intelligent and automatic case routing, easy access to insights into all of your customer support cases, prioritised.
Integrate Omni-Channel -
Give customers the flexibility of omni-channel support without compromising agent efficiency.
We are the trusted SugarCRM partner for successful brands
As an elite SugarCRM partner for over 14 years many successful brands have chosen redk as their service transformation partner.
With Sugar Serve -
It’s easier to help customers, because you can see all their information right in front of you
See Every Issue At A Glance - Empower agents to be more productive with a solution that intelligently prioritises cases by SLA, priority, and severity, and puts all the information and tools needed to resolve cases at your fingertips.
Let The Platform Route The Cases - Route inbound customer service requests to the right person automatically. SugarBPM™ ensures no customer gets left behind.
View Performance Without Reporting - Identify problem areas long before they become issues with case tracking and dashboards. Quickly uncover which types of support cases require the most attention and gain valuable insight into trends and time-to-response.
Driving operational efficiency and integrating sales and marketing to deliver better sales results.
Creating Customer Service Excellence in B2C companies
Empower your sales teams with CRM sales automation, providing you the right digital tools and customer insights to close more deals, while working in a smarter, more efficient way.