It’s easier to help customers, because you can see all their information right in front of you

See Every Issue At A Glance – Empower agents to be more productive with a solution that intelligently prioritises cases by SLA, priority, and severity and puts all the information and tools needed to resolve cases at your fingertips.

Let The Platform Route The Cases – Route inbound customer service requests to the right person automatically. SugarBPM™ ensures no customer gets left behind.

View Performance Without Reporting – Identify problem areas long before they become issues with case tracking and dashboards. Quickly uncover which types of support cases require the most attention and gain valuable insight into trends and time-to-response.

Effortless Service

Everything you need to create lasting customer relationships and streamline customer service processes.

Scale with Automation – Intelligent and automatic case routing, easy access to insights into all of your customer support cases, prioritised.

Integrate Omni-Channel – Give customers the flexibility of omni-channel support without compromising agent efficiency.



The most powerful CRM technology combined with
your industry expertise and redk’s
15 years of experience = a winning team!

Experience the redk difference

Our methodology aligns strategy with technology to produce a robust CRM framework that drives organisational change in your company.

Strategic Consulting

We dive headfirst into your business. We collaborate with your executive team to gain a deep understanding of how technology should align with the business vision and deliver its intended value.

Operational Design

At redk, we are masters of operational design. We streamline processes, boost productivity, and drive peak performance. With cutting-edge technology and agile practices, we take a dynamic approach that drives efficiency and accelerates your transformation journey.

Functional Implementation

Technology alone is not enough to drive transformation. It’s the people who drive change. We guide you through managing organisational and operational change, ensuring your teams are ready to embrace the new solutions and drive adoption for maximum impact.

Technical Support

We don’t just implement and leave you hanging. With redk, you have a dedicated partner providing comprehensive technical support. We’re here to ensure that your technology solutions continue to run smoothly, keeping your business on track and empowering you for ongoing success.

Other SugarCRM Services

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We are an Advanced
Reseller of SugarCRM