A new Forrester report highlights the importance of digital customer service, especially in the wake…
Hideki Hashimura23 May 2022
Our Insights
Transformative thinking, provocative insights and competitive relevance.
A new Forrester report highlights the importance of digital customer service, especially in the wake of the global pandemic. Customers have become greatly reliant on digital customer service, and the…
A new Forrester report highlights the importance of digital customer service, especially in the wake of the global pandemic.
Customers have become greatly reliant on digital customer service, and the businesses that hadn’t already cracked the code suffered when holes in their customer service experiences came to surface. In 2022 and beyond, digital customer service is now a priority.
Lead Consultant
CRM Transformation Practice at redk
Hideki applies over 15 years of experience in the field of CRM and Customer Experience to overcome business challenges in the customer cycle.
Insights archive
In our third Podcast, redk Project Lead George Cox and CRM/CX Strategist and CMO Hideki…
Hideki Hashimura29 April 2022
According to Gartner, the worldwide CRM market grew by 12.6% in 2020. Yet as long…
Hideki Hashimura21 April 2022
For the past five years, the top driver of transformation in financial services has been…
Hideki Hashimura18 April 2022
Many firms are stuck in old-fashioned ways of thinking when it comes to creating value…
Hideki Hashimura11 April 2022
A new Forrester report points to a tangible shift in the customer service paradigm, and…
Hideki Hashimura4 April 2022
Today’s market continues to change and advance at rapid speeds. And in such times as…
Hideki Hashimura28 March 2022
We here at redk couldn’t agree more. The shift in focus for B2B sales operations…
Hideki Hashimura24 March 2022
In today’s fast-paced digital world, sometimes it’s important to slow down, get together and make…
Hideki Hashimura14 March 2022
Here at redk, we support our female colleagues and partners each and every day. This…
Hideki Hashimura7 March 2022
In 2021, various advancements in artificial intelligence came to light. From computer vision and edge…
Hideki Hashimura28 February 2022
