
Leading companies are transforming their mindset around customer service: rather than perceiving it as a…
Hideki Hashimura23 January 2023
Transformative thinking, provocative insights and competitive relevance.
Leading companies are transforming their mindset around customer service: rather than perceiving it as a problem-solving function and cost centre, they’re embracing an ‘end-to-endless’ customer service model. We take a look at how treating customer service as a value-creation function pays off – both for your company and your customers.