Companies that work in the B2B market have come to an important realisation. Success requires…
Hideki Hashimura3 October 2022
Our Insights
Transformative thinking, provocative insights and competitive relevance.
Companies that work in the B2B market have come to an important realisation. Success requires more than just fighting against declining open rates or increasing churn. Your buyers expect a…
Companies that work in the B2B market have come to an important realisation. Success requires more than just fighting against declining open rates or increasing churn.
Your buyers expect a fundamentally different relationship with your company now: they are no longer okay with being seen as targets. Rather, buyers expect to be treated as partners.
Lead Consultant
CRM Transformation Practice at redk
Hideki applies over 15 years of experience in the field of CRM and Customer Experience to overcome business challenges in the customer cycle.
Insights archive
In the fifth episode of our podcast, redk CRM/CX Strategist and CMO, Hideki Hashimura was…
Hideki Hashimura19 September 2022
Of all the sectors disrupted by the recent pandemic, few were as negatively impacted as…
Hideki Hashimura12 September 2022
During the last decade, technology has revolutionised travel. Travellers today expect not only a higher…
Hideki Hashimura5 September 2022
Usage of messaging apps such as WhatsApp, Facebook Messenger, and Telegram has grown steadily over…
Hideki Hashimura26 August 2022
User adoption of a new CRM system is vital to success – but convincing users…
Hideki Hashimura22 August 2022
In order for your company to meet its revenue goals, you must be up-to-date on…
Hideki Hashimura15 August 2022
A recent Forrester report shows that the uptake of chat services is growing rapidly, both…
Hideki Hashimura9 August 2022
For small and medium enterprises (SMEs), creating the right organisational structure to ensure cross-departmental collaboration…
Hideki Hashimura1 August 2022
The global pandemic has accelerated the shift to digitisation, with companies increasingly realising the importance…
Hideki Hashimura25 July 2022
Our partner SugarCRM has been placed in the Leader’s Quadrant of the Nucleus Research CRM…
Hideki Hashimura18 July 2022
