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Putting the customer at the centre: how to build end-to-end customer service excellence

| B2B, B2C, Digital Transformation, Zendesk | No Comments
Leading companies are transforming their mindset around customer service: rather than perceiving it as a problem-solving function and cost centre, they’re embracing an ‘end-to-endless’ customer service model. We take a…

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Leading companies are transforming their mindset around customer service: rather than perceiving it as a problem-solving function and cost centre, they’re embracing an ‘end-to-endless’ customer service model. We take a look at how treating customer service as a value-creation function pays off – both for your company and your customers.

Hideki Hashimura

Lead Consultant
CRM Transformation Practice at redk

Hideki applies over 15 years of experience in the field of CRM and Customer Experience to overcome business challenges in the customer cycle.

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