Introducing redk's latest tech partner: Ada. A leading AI-powered customer service automation platform dedicated to…
Hideki Hashimura29 May 2023
Our Insights
Transformative thinking, provocative insights and competitive relevance.
Introducing redk's latest tech partner: Ada. A leading AI-powered customer service automation platform dedicated to transforming interactions between businesses and customers. Redk and Ada deliver an ROI-centric approach to automation,…
Introducing redk’s latest tech partner: Ada. A leading AI-powered customer service automation platform dedicated to transforming interactions between businesses and customers.
Lead Consultant
CRM Transformation Practice at redk
Hideki applies over 15 years of experience in the field of CRM and Customer Experience to overcome business challenges in the customer cycle.
Insights archive
As we enter the third wave of industry-specific CRM vendors, financial institutions have a unique…
Hideki Hashimura22 May 2023
New entrants and horizontal CRM providers launching industry-specific solutions, has caused an increasing number of…
Hideki Hashimura15 May 2023
In today's digital landscape, businesses are constantly seeking new ways to innovate and stay ahead…
Hideki Hashimura8 May 2023
Customer Relationship Management (CRM) has become an essential tool for businesses of all sizes to…
Hideki Hashimura2 May 2023
In this blog post, we're going to go over why your CRM strategy might be…
Hideki Hashimura24 April 2023
In this blog post, we'll explore how two prominent software companies, Salesforce and Zendesk, recommend…
Hideki Hashimura17 April 2023
Customers expect the same personalization efforts across all businesses - whether it's food delivery, streaming…
Hideki Hashimura10 April 2023
From Amazon to Facebook, industry-leading companies have already started implementing AI into their customer service…
Hideki Hashimura30 March 2023
Financial institutions are constantly evolving and staying ahead of the curve is the key to…
Hideki Hashimura27 March 2023
Staying ahead of your competition today means offering more than just a secure yet efficient…
Hideki Hashimura20 March 2023
