Leading companies are transforming their mindset around customer service: rather than perceiving it as a…
Hideki Hashimura23 January 2023
Our Insights
Transformative thinking, provocative insights and competitive relevance.
Leading companies are transforming their mindset around customer service: rather than perceiving it as a problem-solving function and cost centre, they’re embracing an ‘end-to-endless’ customer service model. We take a…
Leading companies are transforming their mindset around customer service: rather than perceiving it as a problem-solving function and cost centre, they’re embracing an ‘end-to-endless’ customer service model. We take a look at how treating customer service as a value-creation function pays off – both for your company and your customers.
Lead Consultant
CRM Transformation Practice at redk
Hideki applies over 15 years of experience in the field of CRM and Customer Experience to overcome business challenges in the customer cycle.
Insights archive
Thanks to their extensive experience in the field, the speakers were able to offer insights…
Hideki Hashimura9 January 2023
The eighth annual State of Marketing report, produced by our partners at Salesforce, brings together…
Hideki Hashimura2 December 2022
The eighth annual State of Marketing report, produced by our partners at Salesforce, brings together…
Hideki Hashimura28 November 2022
The eighth annual State of Marketing report, produced by our partners at Salesforce, brings together…
Hideki Hashimura22 November 2022
For a company to be classed as customer-obsessed, it must be customer-led. While many companies…
Hideki Hashimura14 November 2022
B2B Marketing Expo, Sales Innovation Expo, and Martech Expo: 22–23 November 2022, ExCeL London. Over…
Hideki Hashimura8 November 2022
In order to be successful in today's increasingly tech-dependent business landscape, technology executives must understand…
Hideki Hashimura7 November 2022
Customer Experience (CX) is one of the key differentiators in today’s competitive business world. In…
Hideki Hashimura31 October 2022
You’ve probably heard of intelligent automation, but do you know what it is? And why…
Hideki Hashimura24 October 2022
Better customer experiences help reduce churn and improve customer success. Customer success programs help you…
Hideki Hashimura17 October 2022
