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How to Make Your Customer Service Digital-First

| Customer Service Excellence, CX, Digital Transformation | No Comments
A new Forrester report highlights the importance of digital customer service, especially in the wake of the global pandemic. Customers have become greatly reliant on digital customer service, and the…

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A new Forrester report highlights the importance of digital customer service, especially in the wake of the global pandemic.

Customers have become greatly reliant on digital customer service, and the businesses that hadn’t already cracked the code suffered when holes in their customer service experiences came to surface. In 2022 and beyond, digital customer service is now a priority.

Hideki Hashimura

Lead Consultant
CRM Transformation Practice at redk

Hideki applies over 15 years of experience in the field of CRM and Customer Experience to overcome business challenges in the customer cycle.

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