

Be Omni-Channel, be where your customers want you to be, at anytime and through any channel.
Customer service is the most competitive area for value differentiation, even for sales.
Companies are faced with the challenges of customer-acquisition costs, while struggling to maintain the customers they have closed.
How do you set yourself apart from your competition? A positive customer experience is key to differentiation and fostering brand loyalty
Omni-channel Support – Create and deliver an omnichannel strategy that meets customer expectations,
allowing contact through the channel of their choice.
Automation – Work smarter, faster. Apply A.I. technology to empower Service Automation to reduce service friction and create meaningful customer interactions.
Efficiency – Automate processes to optimise resources, reduce waste, and create a centralised data structure to drive efficiency.
Service Insights – A complete view of the customer allows for meaningful indicators with consolidated insights, enabling immediate action when the opportunity arises.
Today’s consumers want you to be available and ready. And today’s technology can help you be there.
Book a callBook a callService operations is where companies win or lose customers.
Our expertise on building centres for Customer Service Excellence focuses on helping organisations boost customer loyalty and satisfaction by establishing models of service excellence.
At redk we help companies like yours to design and implement service operations that turn customers into engaged promoters.
“Working with redk was a team experience. Their support along the project was key and it never felt like working with an external contractor.
In fact, we would always use “we” in all our conversations, considering them as part of our team.”
Read the case studyProject Manager, Partnership, Loyalty & CX
The state, challenges, and best practices of CRM digital maturity
After the accelerated shift of customers towards digitalisation, there has been an irreversible change: the customer is now connected to the world, and by default to any company.
This study directly addresses the question: is it possible to transform CRM successfully and with minimal risk? It’s about using best practices alongside expert capabilities.