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Success for redk client at the 2021 SugarCRM Customer Breakthrough Awards

By 22 November 2021December 6th, 2021No Comments

These awards celebrate and recognise the success of SugarCRM customers around the world that are using the platform to discover new levels of customer experience, business performance, and growth.

Based in the UK for nearly 30 years, Cortech Developments, is an international software integration solutions provider specialising in risk mitigation for smarter building, fire, energy, and security systems.

Special recognition was extended to redk for supporting Cortech Development’s transition from their already successful SugarCRM to the SugarCloud. This CRM transformation has integrated each stage of the sales process on to a single, robust, reliable, secure, and scalable platform.

This has made it possible for Cortech to fully automate its sales cycle, gain a stronger understanding of their customer experience, seen internal productivity gains, and now deliver even more value to their partners.

“Introducing an end-to-end automated process has given us the opportunity to interact with our customers when it matters most. Thanks to redk, we were able to update our CRM solution and succeed in our mission to put our customers first.”
Jason Blundell, Cortech Developments

‘They can do so by defining the value of their CRM and introducing strategic initiatives as well as precise execution and optimisation techniques.’

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Operating in over 30 countries, Cortech Developments can now seamlessly supply its software to clients across various sectors. The team’s passion and dedication to both their product and the company’s mission has allowed for a smooth transition and transformation process.

Click here to read the full case study

“Congratulations to our SugarCRM Customer Breakthrough Award winners for showcasing how Sugar solutions and services make the hard things easier for sales, marketing, and service. Even in the throes of a global pandemic, these customers were able to overcome disruption by leveraging technology to drive innovation and success in the most challenging of business circumstances,” said Chris Pennington, Chief Customer Officer, SugarCRM.

“We’re pleased to recognise these Sugar customers around the globe that are letting the platform do the work for next-level customer experience and business performance.”

See the full list of winners here: https://www.sugarcrm.com/uk/press-releases/2021-customer-breakthrough-award-winners/

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Hideki Hashimura

Lead Consultant
CRM Transformation Practice at redk

Hideki applies over 15 years of experience in the field of CRM and Customer Experience to overcome business challenges in the customer cycle.

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