redk - crm consultancy - crm specialists
Attract, Convert, Retain
Digital CRM Expertise
Learn how SugarCRM, Zendesk, and IBM Watson Marketing are helping our customers get ahead. Our engineering expertise delivers robust, scalable, and effective CRM technologies.
What we do
Our services provide your business with the tools needed to optimise the key operational areas in customer relations: Sales, Marketing, and Customer Service.
CRM Transformation
"The CRM Transformation Centre" is a governance framework that helps you drive digital transformation by aligning strategy, digital capabilities, and organisational change.
Explore our expertise and insights
Customer Advocacy to create sustainable competitive advantage
According to Forrester, customer advocacy is a customer’s ‘perception that a firm does what’s best for them, not just what’s best for the firm’s own bottom line’, and it’s quickly becoming the most sustainable driver of customer loyalty in today’s constantly changing business landscape. As digital transformation continues to shake financial companies to their core, […]
20/02/2020
Up-and-coming sales enablement technologies in 2020
Even as technology rapidly advances in 2020, customers will continue to be the most important part of any business. In order to add value to an organisation, any technological investment a company makes must be chosen carefully, and have customers’ needs at its core. According to Forrester’s ‘Tech Tide’ report, sales enablement technologies must enhance […]
07/02/2020
The Role of Technology in The Future of Customer Experience
With 68% of business-to-business marketers agreeing that delivering a consistent, high-quality customer experience is of extreme importance in today’s marketplace, it’s vital for companies to keep up to date with the latest trends and predictions in the sector for 2020. A lot is set to change, particularly as new and emerging technologies begin to alter, […]
03/02/2020