redk - crm consultancy - crm specialists
Attract, Convert, Retain
Digital CRM Expertise
Learn how SugarCRM, Zendesk, and IBM Watson Marketing are helping our customers get ahead. Our engineering expertise delivers robust, scalable, and effective CRM technologies.
What we do
Our services provide your business with the tools needed to optimise the key operational areas in customer relations: Sales, Marketing, and Customer Service.
CRM Transformation
"The CRM Transformation Centre" is a governance framework that helps you drive digital transformation by aligning strategy, digital capabilities, and organisational change.
Explore our expertise and insights
SugarCRM launches the Renewals Console
On January 14th, SugarCRM published its Winter ‘20 release which showcased the new Renewals Console. This comes along with additional features designed to improve the lead funnel, increase renewal rates for recurring revenue models, and optimise first-response resolution rates inside customer support centres. Its CX platform provides historical insight into customers, enabling companies to understand, strengthen […]
23/01/2020
20/20 vision on CX transformation
We’re all familiar with the science-fiction vision of future CX interactions: a holographic avatar, perfectly replicating human responses, dealing smoothly with the customer’s issue and eliminating people from the process completely. We’re not quite there yet, of course. But this year, the dawn of a new decade, is predicted by Forrester¹ to be the first […]
20/01/2020
2020 is all about Data Analytics and its effect on the customer-company relationship
Data analytics has risen to become the main driver of competitor differentiation and lasting success across all industries. Insights gained from data have enabled the transformation of the relationship between customers and businesses, streamlining the flywheel approach to attract, serve and retain customers. The methods used to meet these ends are seemingly unlimited. With rapid, […]
14/01/2020