OUR INSIGHTS

Transformative thinking, provocative insights and competitive relevance.

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Maria Dueñas | June 17, 2025

Service Teams + AI Agents

Transformación empresarial con IA, evento de redk en Madrid

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Hideki E. Hashimura | August 23, 2021

People and Change Management: Cornerstones for CRM success

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  • Salesforce
  • Building a CRM Digital Framework
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Hideki E. Hashimura | August 2, 2021

How Conversational Messaging Improves Customer Experience

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  • Zendesk Premier Partner
  • Customer Service Excellence
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Hideki E. Hashimura | July 23, 2021

Redesign Your Operational Model for Optimal Customer Experience

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  • Zendesk Premier Partner
  • Customer Service Excellence
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Hideki E. Hashimura | July 19, 2021

Defining Metrics for CRM Success: Five Best Practices

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  • Salesforce
  • Building a CRM Digital Framework
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Hideki E. Hashimura | July 13, 2021

Using The Right Metrics For CRM Success

Using-The-Right-Metrics-For-CRM-Success-tn
  • Salesforce
  • Building a CRM Digital Framework
Blog

Hideki E. Hashimura | June 15, 2021

Four Strategies to Capitalise on SaaS CRM Solutions

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  • Salesforce
  • Building a CRM Digital Framework