OUR INSIGHTS

Transformative thinking, provocative insights and competitive relevance.

Blog

Maria Dueñas | June 17, 2025

Service Teams + AI Agents

Transformación empresarial con IA, evento de redk en Madrid

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Blog

Hideki E. Hashimura | May 16, 2022

How does Salesforce CRM deliver superior CX for Financial Services

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  • Salesforce
  • Customer Service Excellence
  • Financial Services
Podcast

Hideki E. Hashimura | April 29, 2022

Customer Service Excellence in Financial Services: Three Trends Driving Innovation

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  • Zendesk Premier Partner
  • Customer Service Excellence
  • Financial Services
Blog

Hideki E. Hashimura | April 21, 2022

CRM Implementation: Practical Lessons and Common Pitfalls to Avoid

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  • Salesforce
  • Building a CRM Digital Framework
Blog

Hideki E. Hashimura | April 18, 2022

The State of Transformation in Financial Services

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  • Salesforce
  • Building a CRM Digital Framework
  • Financial Services
Blog

Hideki E. Hashimura | April 11, 2022

Is Your Firm Really Optimising Value For Your Customers?

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  • Salesforce
  • Building a CRM Digital Framework
Blog

Hideki E. Hashimura | April 4, 2022

Three Megatrends to be Aware of When Building CX Strategies

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  • Zendesk Premier Partner
  • Customer Service Excellence