OUR INSIGHTS

Transformative thinking, provocative insights and competitive relevance.

Blog

Maria Dueñas | June 17, 2025

Service Teams + AI Agents

Transformación empresarial con IA, evento de redk en Madrid

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Blog

Hideki E. Hashimura | June 27, 2022

The New Normal Challenges of Customer Loyalty

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  • Salesforce
  • Building a CRM Digital Framework
Blog

Hideki E. Hashimura | June 20, 2022

The Digital Customer: Balancing Personalisation and Privacy

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  • Salesforce
  • Customer Service Excellence
Blog

Hideki E. Hashimura | June 13, 2022

The Rise of the Trust-Based Economy: Why Honesty is Key in Tough Times

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  • Salesforce
  • Building a CRM Digital Framework
Podcast

Hideki E. Hashimura | June 6, 2022

Digital-first: What it Means for Customer Service Teams

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  • Zendesk Premier Partner
  • Customer Service Excellence
Blog

Hideki E. Hashimura | May 30, 2022

Data-driven: What it Means and the Technology that Can Help

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  • Salesforce
  • Data Strategy
  • Tech
Blog

Hideki E. Hashimura | May 23, 2022

How to Make Your Customer Service Digital-First

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  • Zendesk Premier Partner
  • Customer Service Excellence