OUR INSIGHTS

Transformative thinking, provocative insights and competitive relevance.

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Maria Dueñas | June 17, 2025

Service Teams + AI Agents

Transformación empresarial con IA, evento de redk en Madrid

Type of content

Blog

Hideki E. Hashimura | April 24, 2023

5 reasons your CRM strategy is failing

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  • SugarCRM
  • Building a CRM Digital Framework
Blog

Hideki E. Hashimura | April 17, 2023

Salesforce & Zendesk leverage AI to improve software CX capabilities

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  • Salesforce
  • Customer Service Excellence
Blog

Hideki E. Hashimura | April 10, 2023

The challenges of personalisation in banking

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  • Salesforce
  • Customer Service Excellence
  • Financial Services
Blog

Hideki E. Hashimura | March 30, 2023

Can ChatGPT improve your customer experience?

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  • Intelligent Automation
  • Customer Service Excellence
Blog

Hideki E. Hashimura | March 27, 2023

Top B2B Digital Marketing Trends in Finance 

digital marketing trends in finance
  • Digital Marketing Automation
  • Financial Services
Blog

Hideki E. Hashimura | March 20, 2023

What does the modern customer expect from financial service firms?

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  • Salesforce
  • Customer Service Excellence
  • Financial Services