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Zendesk Sunshine Conversations

Your customers want to talk to you on the channel of their choice, are you ready?

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Conversational Messaging - Your brand needs it

There are over 4 billion accounts across multiple messaging platforms — all-important to gain global reach. Each has their own unique APIs and constantly evolving capabilities.

Sunshine Conversations makes it simple for customer-engagement platforms to tap into these channels, and deliver modern messaging experiences for their customers.

We are the trusted Zendesk partner for major brands

Get in touch to learn about all the brands that have chosen redk as their service transformation partner

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Let your clients choose the conversational channel

1 - Reach customers anywhere with a unified API for social messaging integrating the leading messaging channels, including WhatsApp, Apple Business Chat, Facebook Messenger, Twitter, WeChat, Line, SMS, RCS and more.

2 - Deliver native messaging on web or mobile integrating a modern messaging experience tailored to your brand, and seamlessly transfer web conversations to mobile without losing context.

3 - Bring messages from every channel together by creating a single view of the customer conversation for every business team with a unified profile across social, web, and mobile channels.

4 - Be the first to start the conversation and drive more engagement and deliver better customer experiences at scale with event-based messages.

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From zero to satisfaction in record time!

Our Zendesk Services can help design and implement your service model in just weeks so you can increase customer satisfaction and boost your NPS.

Alongside configuring and implementing Zendesk, we support your organisation as you train your staff and confront the change needed to deliver outstanding customer service.

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“Working with redk was a team experience. Their support along the project was key and it never felt like working with an external contractor.

In fact, we would always use “we” in all our conversations, considering them as part of our team.”

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Maribel Linares, Baleària

Project Manager, Partnership, Loyalty & CX

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Ebook:

Creating Customer Service Excellence in B2C companies

Empower your sales teams with CRM sales automation, providing you the right digital tools and customer insights to close more deals, while working in a smarter, more efficient way.

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