Zendesk

Zendesk helps you focus on engagement, so you can be the company your customers want you to be!

The world is changing fast, are you?

Zendesk enables you to move from customer service to create a Centre for Customer Excellence.

Zendesk is the perfect tool to realign your customer service operations with customer expectations, with speed, allowing you to engage with your market in a timely, personalised manner.

Our Zendesk Consulting Services are designed to help businesses improve current or potential customer relationships. Alongside boosting team productivity, we effectively design the way you connect with your audience.

We are the trusted Zendesk partner for major brands

Get in touch to learn about all the brands that have chosen redk as their service transformation partner

Conversational Messaging - Connect With Your Audience Across Multiple Platforms

Reach customers anywhere including WhatsApp, Apple Business Chat, Facebook Messenger, Twitter, WeChat, Line, SMS, RCS and more.

Learn More About Zendesk Sunshine Conversations

Brands who can deliver experiences that are fluid, consistent and continuous will deliver the value that customers expect.

redk is the transformation partner that can help your company create a customer-centric operational model.

We re-design customer service operations to empower brands to engage with customers to deliver meaningful experiences that satisfy market expectations and beyond.

We help our clients reimagine customer service to better serve their clients and improve employee experience, thus providing the base for efficiency and sustainable growth.

Discover why more brands are choosing Zendesk

Consumers want you to be available and ready. And today’s technology can help you be there for those demands.

“Working with redk was a team experience. Their support along the project was key and it never felt like working with an external contractor.

In fact, we would always use “we” in all our conversations, considering them as part of our team.”

Read the case study

Maribel Linares, Baleària

Project Manager, Partnership, Loyalty & CX

Balearia

Driving customer service excellence through omnichannel capabilities and tech innovation with the customer at the centre of the digital strategy.

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I-Surance

How putting the customer first in the technology implementation helped improve the customer experience

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THE CONNECTED CUSTOMER 2023

The state, challenges, and best practices of CRM digital maturity

After the accelerated shift of customers towards digitalisation, there has been an irreversible change: the customer is now connected to the world, and by default to any company.
This study directly addresses the question: is it possible to transform CRM successfully and with minimal risk? It’s about using best practices alongside expert capabilities.

Download the report