Implement Generative AI in your Customer Service with Ada

Redefine customer service with Ada

Elevate your customer service game with Ada’s AI Agent, where scripted responses are left in the past. This intelligent force digs deep, leveraging vast knowledge pools and data insights to resolve inquiries with unmatched precision. Every interaction is safe, relevant and rigorously checked to ensure top-notch communication.

Transform your support system with Ada: no need for more team members, just smarter, AI-driven interactions.

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An AI Agent with a difference

Ada’s AI Agent is not an old-school chatbot. It’s a swift and intuitive partner for delivering personalised customer service excellence. This agent crafts bespoke responses to intricate queries by tapping into a wealth of data from your help centre, CRM, and order management systems. It learns from every interaction and engages in human-like reasoning to offer solutions that resonate.

With Ada, insights never slip through the cracks. The platform continuously hones its approach, targeting areas ripe for enhancement. Every resolution is measured, and the quality of every conversation is scrutinised. The result? A dynamic service that boosts key metrics like CSAT and aligns seamlessly with your brand’s ethos.

Coaching your AI Agent is effortless. Use natural language to refine its decision-making and ensure actions mirror your company values. And deployment? Easy. Ada’s AI Agent seamlessly integrates across web, mobile, social, SMS, and phone channels, catering to a global audience in over 50 languages. Ada is a comprehensive, multilingual customer service force that adapts and grows with your business.

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Trusted by leading brands across the UK and Europe

Guiding you through Ada

Our Ada consultancy team is here to guide you through every step of the process and offer expert advice when you encounter online challenges.

An ROI-centric approach to chatbots and automation will reduce costs, provide higher-quality service, and improve your agents’ productivity and user experience.

When redk and Ada come together, we offer a scalable transformation that will grow with you for years to come. Ada is not just a solution; it’s your customer service revolution.

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METHODOLOGY

The most powerful CRM technology combined with
your industry expertise and redk’s
15 years of experience = a winning team!

Our methodology aligns strategy with technology to produce a robust CRM framework that drives organisational change in your company.

We dive headfirst into your business. We collaborate with your executive team to gain a deep understanding of how technology should align with the business vision and deliver its intended value.

At redk, we are masters of operational design. We streamline processes, boost productivity, and drive peak performance. With cutting-edge technology and agile practices, we take a dynamic approach that drives efficiency and accelerates your transformation journey.

Technology alone is not enough to drive transformation. It’s the people who drive change. We guide you through managing organisational and operational change, ensuring your teams are ready to embrace the new solutions and drive adoption for maximum impact.

We don’t just implement and leave you hanging. With redk, you have a dedicated partner providing comprehensive technical support. We’re here to ensure that your technology solutions continue to run smoothly, keeping your business on track and empowering you for ongoing success.