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Intelligent Automation

Harness the power of Artificial Intelligence, Machine Learning and Robotic Process automation. Not tomorrow, but today!

Robotic Process Automation

Yes, it is here and it is working away. Many of our customers are already automating processes to optimise efficiency and empower their staff to spend time in meaningful customer interactions.

Intelligent Automation unleashed

Intelligent automation, like RPA (robotic process automation), natural language processing and virtual agents, can help your brand optimise productivity in many ways. Intelligent Automation can optimise the business beyond isolated processes.

At redk we look at implementing new learning processes around the wider digital ecosystem of your business so we can harness the potential of these technologies to the fullest.

An intelligent approach to optimisation

The promise of AI is now within reach.

Most conversations of AI and Automation focus on technology—that's the easy part.

We approach the application of this technology from a holistic perspective, considering people, processes and business functions to ensure initiatives are deployed effectively and maximised.

In Customer Experience

Automation bots can improve the speed at which you interact with your customers, and it is always available for your customers to reach out to.

In Sales

Automation can help
drive the sales cycle by providing guidance to the buyer in the selection process, in both B2C and B2B

In the Back Office

Machine learning can
help identify the processes that repeat thousands of times a year and learn to optimise operations by integrating systems to carry out operations.

In Marketing

Automation can help
drive the sales cycle by providing guidance to the buyer in the selection process, in both B2C and B2B

Baleària

Driving customer service excellence through omnichannel capabilities and tech innovation with the customer at the centre of the digital strategy.

Read the case study

Ada – Intelligent Automation

We help you to deliver a modern customer experience and empower your team, using AI-powered automation that drives cost-effective resolutions for your business.

Ada specialises in generative AI – This technology can resolve more customer inquiries at a lower cost and agent intervention, lets customers 24/7 effortlessly self-serve in the automated channel of their choice, in any language, and enables your team to own the customer service strategy.

Ada

Discover the potential of AI-powered automation

THE CONNECTED CUSTOMER 2023

The state, challenges, and best practices of CRM digital maturity

After the accelerated shift of customers towards digitalisation, there has been an irreversible change: the customer is now connected to the world, and by default to any company.
This study directly addresses the question: is it possible to transform CRM successfully and with minimal risk? It’s about using best practices alongside expert capabilities.

Download the report