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Although 2020 came with many trials, redk sought out new ways to stay ahead of the curve and continue to implement innovation. And their hard work and creative efforts didn’t go unnoticed. Currently partnered with Zendesk as Master Partners, redk applies innovation in its role as implementers and solution providers to companies looking to improve their CX strategy. And as 2020 came to a close, Zendesk named redk as the Zendesk 2020 Implementation Partner of the Year.

Zendesk is an award-winning customer service digital platform, and 2020 was the first year they have given out this type of award. The honour of being named Best Implementation Partner of the Year is a result of redk’s work with top clients such as: i-surance AG, Bonhams, Benefit Cosmetics, Depop and Norauto. Each of these companies have placed their trust in Zendesk and redk to provide seamless customer service experiences that allow them to stand out from the rest.

In order to ensure positive experiences and customer satisfaction, redk uses innovation as its driving force. One reason behind winning the Zendesk 2020 Implementation Partner award is the success of redk’s AI-driven Robotic Automation platform Klint.

Allowing organisations to better connect with their customers, Klint delivers a more effective service in a more efficient way. The platform uses the power of artificial intelligence and Robotic Process Automation to save businesses both time and human effort. Offering a seamless customer experience, Klint connects a company’s back end with its main messaging applications to solve client’s queries much faster than standard manual processes. Not only does this reduce the number of tasks handled by the organisation’s agents, but it also uses Amazon’s Natural Language Processing (NPL) to resolve queries through conversational messaging.

Being awarded the 2020 Best Implementation Partner of the Year is an incredible achievement for redk. And the company is looking forward to providing more customer service solutions throughout 2021, while working alongside Zendesk to continue getting further, together.

 At redk, we pride ourselves on our over 15 years’ experience as technical and consultancy CRM experts. Our goal is to help your organisation streamline processes and integrate the best tools on the market to achieve lasting customer service excellence.