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The Connected Customer Conference 2023

By 27 February 2023No Comments

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The Connected Customer, 29th March 2023 at The Institute of Chartered Accountants, London.

Learn how to improve your CX through digital transformation at The Connected Customer 2023

Are you looking to deliver the best possible customer experience? The Connected Customer 2023 event can help you leverage the developing digital ecosystem to elevate your business and marketing strategy.

Partnering with The Financial Services Forum and some of the biggest names in the tech industry – from Zendesk to Salesforce to – redk knows all about effective marketing in the age of digital transformation.

That’s why they connected with IDG to survey 100 European companies on the current state of digital maturity and the challenges currently faced. The results will be revealed at this much-anticipated event.

Our expert speaker line-up includes:

  • Tom Laidlaw, Director of Audiences, Frieze Art Fair
  • Ann Shackleton, Membership Engagement and Data Specialist, Cochrane
  • Sarah Stocks, Global Director of Customer Success & Customer Support, Merkle Science
  • Faye Williams, Internal Sales Director, TIME Investments
  • Carla Bishop, Head of Client Relations, Eight Wealth Management Ltd

And many more!

Discover our packed agenda:

  • How ready are you for the connected customer?
    Hideki Hashimura, redk CMO and co-founder, will be introducing the importance of customer connection along with Alex Sword from The Financial Services Forum.
  • Using intelligent automation to scale up operations
    In this session, we’ll be covering how artificial intelligence is changing the workplace for good.
  • Why software is not enough for CRM success
    An important examination of why CRM implementation is more than just software.
  • Driving resilience through good data
    Why is data crucial for CRM and growth? A critical topic in a data-driven age.
  • Building customer experiences that matter
    How to build fluid, personalised, and effective customer experiences.
  • Employee experience – building highly collaborative teams for the modern workplace
    CRM is not just outward-facing; employee experience is more important than ever.
  • CRM predictions for 2023 Roundtable
    This discussion will be centred on the Forrester Research and our Connected Customer report, with insight and opinion from some of the event’s key speakers and a Q&A opportunity at the end.

Don’t miss out on this opportunity to get right up to date on building relationships with connected customers in the digital age. Register here today. See you there!

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Hideki Hashimura

Lead Consultant
CRM Transformation Practice at redk

Hideki applies over 15 years of experience in the field of CRM and Customer Experience to overcome business challenges in the customer cycle.

Connect with me