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Inspired Energy

Inspired Energy

Una empresa de consultoría energética con sede en el Reino Unido. Ayuda a empresas de todos los sectores a encontrar las soluciones energéticas más rentables.

Fundada en el año 2000, Inspired Energy ha crecido hasta convertirse en una de las consultoras de energía más grandes del Reino Unido y ahora forma parte del grupo Inspired Energy plc (Código bursátil: INSE).

La consultora se apoya en sus conocimientos estratégicos y su experiencia técnica para ayudar a empresas de todos los tamaños, sectores y niveles de complejidad a resolver los retos relacionados con el consumo de energía.

Inspired Energy entiende muy bien que la subida de los precios energéticos obliga a las empresas a seguir innovando para mantenerse a la par. as mejores estrategias de gestión del consumo energético se apoyan en acciones tanto internas como externas. Inspired Energy tiene experiencia en múltiples sectores, y ofrece servicios expertos de asesoramiento a empresas de todas las industrias.

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A digital roadmap aligned to the business strategy

The challenge for the CRM strategy was mainly focused on how the digital platforms can integrate adequately to the transactional systems. This was a challenge as the company was still trying and testing different commercial models and adapting itself to a very dynamic market environment.

Inspired Energy initially launched with several different businesses that worked in alliance with the main brand, as a result there was a high quantity of transactional data that needed to be integrated from the group of companies into a consolidated CRM.

This model evolved over time, and the project team (redk and Inspired Energy’s staff) was not only challenged with technical complexity, but also with the need to deliver results as fast as the business evolved whilst maintaining quality standards.

<em>“El rápido crecimiento empresarial y los entornos competitivos dinámicos requieren soluciones innovadoras y versátiles que permitan mantener la competitividad y la relevancia. En redk, utilizamos nuestras metodologías comprobadas para implementar con rapidez y calidad proyectos digitales complejos que se adaptan al ritmo de tu empresa.”</em>

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Delivering on a Complex Challenge

There were various elements that made a difference during the delivery of this project. We, at redk, put together a team of skilled people from different disciplines in order to analyse the challenges ahead and find pragmatic solutions to the engineering problems. redk took charge of the complex engineering issues while the internal team managed organisational change, training and the definition of the functional scope for the development backlog.

Both teams worked together towards the common goal to get through technically complex problems.

The solution was successfully implemented by combining methodology, applying best practices and following expert advice. redk made sure that the technology was aligned with the overarching business goals and robust enough, from an engineering point of view, to keep up with business demand.

Today, Inspired Energy has a commercial and customer management team that relies on the CRM solution, built on SugarCRM, to deliver best-in-class customer service.

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