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The pressure on customer experience leaders has never been greater. Customers expect faster resolutions, more personalised interactions, and seamless journeys across every channel — all at once. Meanwhile, the tools meant to support your teams are often fragmented, your data sits in silos, and the promise of AI feels more like a distant ambition than an operational reality.
If any of that sounds familiar, you're not alone. And you're exactly who we'd like to see at our upcoming event in Manchester.
Mid-market and upper mid-market organisations are caught in a difficult position. You've grown beyond the point where simple helpdesk software cuts it, but you haven't yet unlocked the full potential of enterprise-grade AI and automation. The result? Customer service teams that are stretched thin, inconsistent experiences across channels, and leadership teams that know something needs to change — but aren't sure where to start.
The business challenge isn't a lack of ambition. It's a lack of clarity.
What does a modern, AI-ready customer experience operation actually look like? Which platforms genuinely deliver on their promises? And how do you build a roadmap that gets you from where you are today to where your customers expect you to be tomorrow?
These are the questions we'll be exploring in Manchester.
We're at an inflection point in customer experience. AI is no longer a future consideration — it's a present-day differentiator. Organisations that are investing in AI strategy and adoption today are already seeing measurable improvements: faster first-response times, higher customer satisfaction scores, reduced agent workload, and more consistent service delivery across channels.
But here's the thing: AI doesn't fix a broken process. It amplifies what's already there. That means the organisations seeing the greatest returns aren't simply deploying AI tools — they're doing the foundational work first. They're aligning their data strategy, integrating their platforms, and ensuring their teams are genuinely ready to work alongside intelligent automation.
That's the conversation we want to have with you.
This isn't a product demo. It's a strategic conversation designed for CX leaders who are at the beginning of their transformation journey — leaders who are starting to identify the business need for change and want to understand what good looks like before committing to a direction.
You'll hear from practitioners who have navigated exactly the challenges you're facing. You'll get a clear-eyed view of the AI and automation landscape — what's genuinely useful, what's overhyped, and what the realistic path to adoption looks like for organisations of your size and complexity.
Specifically, we'll be covering:
This event is designed for CX Directors, Head of Customer Experience, and senior service leaders in mid-market organisations who are beginning to ask the hard questions about their current operating model.
If you're responsible for customer experience outcomes and you're starting to feel the gap between where you are and where you need to be — this is the conversation for you.
You don't need to have all the answers. You just need to be ready to start asking the right questions.
With over 20 years of experience helping organisations transform their customer experience operations, redk brings a rare combination of strategic depth and hands-on implementation expertise. We work with mid-market and upper mid-market businesses to design and deliver CX transformations that are grounded in real-world complexity — not theoretical frameworks.
Our work spans Customer Service & CX Operations, Sales & Revenue Operations, Marketing Automation, and Work & Project Management. We're proud partners of Zendesk and Salesforce, and we bring that platform expertise to every engagement.
We don't just advise. We build. And we stay with you through every stage of the journey.
Spaces are limited, and this event is designed to be an intimate, high-value conversation — not a conference hall experience.
If you're a CX leader in the Manchester area and you're ready to start thinking seriously about what AI-enabled customer experience looks like for your organisation, we'd love to have you in the room.
[Register your interest today]
The future of customer experience is being shaped right now. The question is whether you'll be shaping it, or catching up to it.
